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? **Retail Technology Modernization - Senior Manager**
To achieve breakthrough performance in the Transformative Age, companies must confront new challenges head on. Changing consumer expectations, increased competition in digital markets and disruptive business models have created unprecedented growth opportunities and raised customer demands of their technology landscape across the Consumer Products Retail sector. A modern, resilient, and scalable technology environment is a foundational component of any successful organization in the digital age. Our team helps Retail organizations enable resiliency, growth and transformation through foundational technology optimization, automation of key processes and the modernization and revamp of their technical stack.
We help the world's largest companies transform and modernize their technology landscape by focusing on innovative ways to optimize governance, service management, intelligent automation, digital transformation, workforce, and technology platform modernization.
We'll look to you to take ownership of key deliverables and workstreams by developing a point of view, driving problem solving and insightful analysis of our clients' most strategic issues. You will interact directly with our clients and continually challenge yourself to navigate ambiguous situations and ever-changing circumstances. You'll add value by looking at the bigger picture and thinking creatively about new solutions. You will work with some of the highest performing teams, advance your overall skillset, while meeting some great people along the way. If you are looking for a cutting-edge and rewarding environment, within our Retail Sector, this just might be the role you've been searching for....
**Your key responsibilities**
In the digital world, most business investments and ventures will require technology. CIOs are positioned to partner closely with the business to drive capital efficient growth, enable customer experience, modernize, and transform their technology portfolio. IT organizations have historically run in a project-led, waterfall methodology with increasing pressure from the business to run IT at a reduced cost year over year. There is an opportunity create modern IT operating models that better align with strategic business objectives and drive value-add, business enabling, revenue generating activities. To enable digital transformation, EY partners with technology executives to drive outcomes and revenue in partnership with their business stakeholders.
**Skills and attributes for success**
A Senior Manager is responsible for delivering a portfolio of engagements across the full spectrum of Technology Modernization including: Enterprise Platform optimization, Data Integration and Insights, Intelligent Automation design and implementation, IT Service Management (Incident, Problem, Change, Configure), Technology Asset Management and Technology revamp.
**To qualify for the role, you must have**
+ 10 - 15 years of experience as a consultant in the IT field or comparable industry experience
+ 5+ years working within the Retail sector
+ Deep understanding of technology management frameworks and operating models.
+ Deep understanding of leading Governance and IT Service Management models (e.g., ITIL)
+ Demonstrated ability to liaise between business, technology, and vendor teams.
+ Extensive experience advising senior IT and business stakeholders on development and implementation of IT strategy, digital transformation, Agile operating model and customer experience frameworks
+ Experience coordinating complex transformations across multiple workstreams and audiences encompassing the business, technology, and vendor partners.
+ A proven ability to lead stakeholders and successfully manage technology teams
+ Demonstrated thought leader in areas such as but not limited to ERP, Integrated Planning, IT Service Management, Intelligent automation, and emerging technologies.
**Ideally, you'll also have**
+ Experience working with a strategy house, a Big 4, a boutique technology consulting firm or extensive industry experience preferred
+ Demonstrated leadership of large, cross-functional teams in an IT Operations environment
+ Experience working in a fast-paced team environment and ability to adapt quickly to change
+ Experience participating in development and implementation of IT strategy, digital transformation, Technology governance structures, and IT Operating models.
+ Experience and demonstratable results in professional services sales
+ Refined executive presentation skills focused on driving business outcomes
+ Degree emphasis in Computer Science, IT, Computer Engineering, Product Design, MIS, or Mathematics desired; Master's Degree in one of these areas preferred
**What we look for**
+ Ability to develop relationships with key business, technical and client stakeholders to ensure the business case and customer satisfaction goals are met
+ Ability to seek expansion and improvements of existing Technology environments within your areas of expertise to create growth opportunities and sales
+ Knowledge of how to scale technology teams from small/medium to large-scale teams, while ensuring alignment to the organization's technology strategy
**What we offer**
We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
+ **Continuous learning:** You'll develop the mindset and skills to navigate whatever comes next.
+ **Success as defined by you:** We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
+ **Transformative leadership:** We'll give you the insights, coaching and confidence to be the leader the world needs.
+ **Diverse and inclusive culture:** You'll be embraced for who you are and empowered to use your voice to help others find theirs.
**If you can demonstrate that you meet the criteria above, please contact us as soon as possible.**
**The exceptional EY experience. It's yours to build.**
**EY | Building a better working world**
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
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