OUR PEOPLE: Crowley is a privately-owned marine, transportation and logistics company providing worldwide solutions since 1892. We have over 6,000 high-performing team members in 35 countries and Caribbean territories, who are diverse, encouraged and deliver on their commitments. We are Crowley, the people who know.
THE CROWLEY WAY: We believe in and celebrate the power of collaboration between people with diverse backgrounds and experiences who share their differences and are driven to achieve business and personal goals. We support the development of our high-performers and are committed to guiding them every step of the way.
SUMMARY: Responsible for overseeing and coordinating the transportation of US Military cargo, supporting the USC9 contract.
GENERAL RESPONSIBILITIES: Communicate with shippers, consignees, vendors, agents, etc. to effectively manage each shipment. Negotiate and determine appropriate pricing based on volumes, service lanes and potential business for both carriers and customers. Work directly with new and existing carriers to obtain pricing. Certify pricing calculations for each client to meet the profit goal and cover overhead costs. Ensure compliance with applicable laws, regulations and industry standards. Collaborate with the sales team to establish procedures and identify ways to grow business lanes. Monitor customer shipment and the quality control of carrier and performance. Develop and implement effective cost control measures, maintain records of quoted rates, monitor profitability, settle discrepancies, ensure correct billing and invoicing to customer for timely payments to carriers. Organize documentation, clearances, shipping mode, delivery, tracking and notifications. Develop and solicit new accounts via telephone or email while generating price quotes, coordinating scheduling, entering orders and negotiating rates with carriers. Provide support to transportation coordinators on building strategies to grow business with existing and potential clients. Analyze and recommend business opportunities for improvement that optimize performance.
EDUCATION: Bachelor's degree in business, administration, transportation and logistics, or related field; or a combination of post high school and equal experience may be substituted for education.
EXPERIENCE: 1 to 3 or more years' experience preferred in truck transportation, ocean shipping, supply chain management, import/export transportation, customer service, negotiations or related experience. Prior experience coordinating transport schedules, performing technical reviews and handling transportation planning.
TECHNICAL PROFICIENCY: Proficient in Microsoft Office products, including Excel, Outlook, Word, and MS Teams.
COMPETENCIES: Ability to communicate effectively verbally and in writing. Ability to establish and maintain effective working relationships. Ability to demonstrate effective customer service skills. Ability to prioritize, organize and perform multiple work assignments simultaneously while meeting assigned deadlines. Ability to identify complex problems and review related information to develop and evaluate options and implement solutions. Ability to perform accurately in a detail oriented environment. Ability to gather, interpret, report and use data and other information concerning assigned activities. Ability to function effectively with, or as part of a team. Skilled in preparing clear and concise documents, including but not limited to reports, procedures, correspondences and other written materials. Knowledge of the concepts, principles and practices of import forwarding and customs brokerage in a domestic and/or international capacity. Familiar with logistics and transportation principles, concepts and methodologies including inventory management, moving product via various modes, cost analysis and resource optimization.