Senior UX Designer – Fraud Solutions (Remote)

Kforce Technology
Published
June 19, 2022
Location
Jacksonville, FL
Category
Job Type

Description

RESPONSIBILITIES:

Kforce has a client in Jacksonville, FL that is seeking a Senior UX Designer - Fraud Solutions for a remote role. This position will be supporting design of mobile & web-based experiences for our retail and business banking channels.

Key Tasks:

  • Senior UX Designer will engage subject matter experts to define design parameters and constraints
  • Work with product managers to define, prioritize and deliver features in line with product roadmaps
  • Conduct user research by meeting with customers and potential users to gather contextual data and feedback
  • Map customer journeys to identify and communicate pain points of existing products and opportunities for improvement
  • Translate research findings into conceptual design models that solve points of frustration and confusion
  • Leverage design thinking methods and approaches to facilitate shared understanding with product partners to understand the user and define problems to solve
  • When necessary, build prototypes of concepts to demonstrate interaction design and flow to create a shared understanding with stakeholders
  • Validate design solutions with end users by leveraging usability testing platforms
  • Synthesize research findings with stakeholders and team to inform design enhancements
  • Define overall information architecture based on user needs
  • Engage subject matter experts to define design parameters and constraints
  • Work with product managers to define, prioritize and deliver features in line with product roadmaps
  • Conduct user research by meeting with customers and potential users to gather contextual data and feedback
  • Map customer journeys to identify and communicate pain points of existing products and opportunities for improvement
  • Translate research findings into conceptual design models that solve points of frustration and confusion
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