Retail Card Services – Field Team Agent Furniture – Southeast Region

September 23, 2022
Jacksonville, FL
Job Type


Company Overview

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit Find TD Bank on Facebook at and on Twitter at and

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit

We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.

Department Overview

TD Bank's Credit Cards and Unsecured Lending organization offers consumer credit in three areas: TD-branded credit cards and personal loans; retail sales financing programs through TD Retail Card Services; and co-branded and private label card partnerships. Our credit cards are distributed through our East Coast retail store network and nationally through hundreds of partnership programs with retailers and other third-party organizations.

Job Description

The RCS Field Team Agent is responsible for ensuring RCS credit card partner sales volume, penetration rate, revenue and application targets in assigned territory are achieved. The RCS Field Team Agent provides consultation to partners to high light credit card features and benefits.


Supports RCS private label, manufacture and dealer partners to achieve sales volume, penetration rate, revenue and application targets in assigned territory

Effectively manages assigned territory to achieve designated metrics

At the direction of the RCS Account Relationship Managers (ARM's), conducts hands on, show me training at targeted stores

Provides consultative conversations highlighting credit card features and benefits that will resonate with specific store ownership/management and sales associates

Conducts initial store location assessments regarding current results, opportunity, associated knowledge, competitors, etc.

Records daily activity and reports market intelligence in

Partners with ARM's to create customized store sales action plans to improve the location's overall results, and occasionally specific associate performance

Works closely with the TD Retail Card Services Field Team Manager, ARM Team, and management to drive results

Shares best practices with ARM team members

Demonstrates responsible, ethical and honest behavior in all roles and tasks. Is consistent and fair when dealing with others; keeps commitments

Proactively identifies issues or trends and prepare recommendations, responds quickly and appropriately resolves issues

Completes assigned work on a regular basis to ensure that day-to-day policies and procedures are followed and productivity levels are maintained. Cooperates with internal and external auditors, providing information and incorporating recommended changes as needed

Ensures ongoing unit communications with sales, service, customer service, finance and management as well as other Company departments

Provides TDRCS Field Team Manager with regular updates on territory performance

Contributes to the team reporting

Works to help integrate new systems and upgrades into unit operations as needed

Must be eligible for employment under regulatory standards applicable to the position.


Bachelor's Degree or equivalent experience

4+ Years of related experience

Thorough understanding of private label credit card industry operations practices and procedures, including regulatory guidelines impacting day-to-day work

Knowledge of TDRCS products and finance offerings preferred

Knowledge of TDRCS clients culture, specific processes and differentiators preferred

Knowledge of competitive credit card products, in situations where it is necessary (i.e, multiple credit providers at one location)

Sincere, hands-on, can do attitude to ensure Customer satisfaction Excellent communication skills, both verbal and written PC skills, with good knowledge of related technology systems

Extensive travel required


Standard Office Hours


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at [Click Here to Email Your Resumé] . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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