Project Manager – Strategic Initiatives – Mortgage Operations

Bank of America
Published
July 29, 2022
Location
Jacksonville, FL
Category
Job Type

Description

Project Manager Strategic Initiatives - Mortgage Operations

Plano, Texas;Greensboro, North Carolina; Charlotte, North Carolina; Fort Worth, Texas; Jacksonville, Florida

Job Description:

This role is in support of Transformation for Mortgage and Vehicle Servicing Operations (MVSO) organization. Role will be focused on high impact cross functional initiatives that deliver business outcomes, driving execution of Operational Excellence (OpEx) transformation work for medium to large scale projects. Responsibilities include, but are not limited to:

Leading multiple projects and priorities at the same time, including process or project analysis and assessments, managing all deliverables, process or project materials, communications, oversight of necessary training and employee readiness needs for process only or technology change efforts.

Facilitates across multiple areas (business, operations, technology, key partners) to drive critical change initiatives.

Oversees analysis of current-state and development of future-state to facilitate implementation.

Integrates knowledge of end to end business process into program planning and decisioning processes.

Working independently, using process excellence expertise and proven demonstration of strategic thinking and tactical planning with an ability to turn complex ideas into well-structured processes.

Assessing the adoption risk associated with the change effort.

Communicating risks and rewards associated with decisions and actions to stakeholders in business-oriented terms and ensure all controls are in place to sustain risk mitigation.

Identifying, developing and executing strategies and supporting tactics to engage and influence all stakeholders to make needed behavioral changes.

Developing concise and succinct presentations that will influence dialogue at all executive levels including the expertise in knowing the fine balance between detailed and high-level messages.

Requires skillful communication abilities to ask the right questions, using tools and visual materials, to uncover root causes to business challenges, identify opportunities, and make recommendations.

Ability to develop strong partnerships and relationships including full coordination with business partners; Fully accountable for engaging the appropriate partners to drive the work and deliver against expected outcomes.

Utilizes sound process improvement models and techniques and fully understands project management methodologies.

Balanced expertise in process design, process re-engineering and project management, including operational improvements at the enterprise level.

Must be able to work within compressed deadlines driving planning and execution of complex, cross functional projects, including process only and technology.

Results oriented, establishment, tracking and delivery of business case results.

Impact assessments tied to cross functional change, including upstream and downstream.

Remote work and/or hybrid schedules are not available for this position. The Project Manager must work on site.

Required Skills and Experience:

  • 1+ years of all aspects of end-to-end project management experience including process improvement &/or re-engineering and technology change efforts.

Excellent proficiency using Microsoft Office products such as Word, Excel, PowerPoint, Project and in Visio

Demonstrated PowerPoint presentation skills and ability to target messaging to different audiences

Proven experience with managing a complex group of stakeholders and ability to communicate effectively and influence decisions to achieve desired results

Excellent decision making skills with an assertive and proactive communication style

Excellent communication skills (verbal, written and presentation) and active listening skills

Must be proficient in data management to include strong data analytic capability

Must have excellent organizational skills and be able to handle multiple tasks to meet extremely compressed deadlines

Enthusiastic, energetic, determined and positive especially under pressure

Ability to navigate enterprise, research and resource information across the bank

Ability to handle project coordination, delivery and execution while doing analysis/assessment of solutions to drive business outcomes

Critical thinker and riskminded

Desired Skills and Experience:

3+ years of process design and project management experience with a complete understanding of the key principles and frameworks of Project Management and Process Development desired

Project Management Professional Certified preferred

Agile methodology experience, PMI, UAT, and/or Six Sigma certification a plus

Experience with Default Servicing within Mortgage

Enterprise Description: Manages projects limited in scope to LOB products, processes or functions although some may have cross-functional or inter-departmental implications. Serves as secondary contact to senior department managers for critical change initiatives and provides assistance to staff. Partners with the business to develop and transition plans, including ongoing success measures, to sustain the change. Accountable for initiatives limited in scope to department products, processes or functions although some may have cross-functional or inter-departmental implications. Accountable for analyzing present-state, developing alternative future-state approaches and facilitating implementation. Plans, organizes, monitors and controls projects using appropriate tools and techniques to ensure efficient and effective project completion. Develop and socialize potential risk mitigation strategies. Effectively communicates with managers, peers and business partners on deliverables, timelines and support needed. Partners with the business to develop and transition plans, including ongoing success measures, to sustain the change. Responsible for Clarity and PCM updates and project documents. Strong project management skills, including the ability to prioritize work and meet deadlines. Typically 3+ plus years of project management support experience.

Job Band:

H5

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday Friday 8am to 5pm with flexibility for additional days/hours based on business need.

Referral Bonus Amount:

0

Job Description:

This role is in support of Transformation for Mortgage and Vehicle Servicing Operations (MVSO) organization. Role will be focused on high impact cross functional initiatives that deliver business outcomes, driving execution of Operational Excellence (OpEx) transformation work for medium to large scale projects. Responsibilities include, but are not limited to:

Leading multiple projects and priorities at the same time, including process or project analysis and assessments, managing all deliverables, process or project materials, communications, oversight of necessary training and employee readiness needs for process only or technology change efforts.

Facilitates across multiple areas (business, operations, technology, key partners) to drive critical change initiatives.

Oversees analysis of current-state and development of future-state to facilitate implementation.

Integrates knowledge of end to end business process into program planning and decisioning processes.

Working independently, using process excellence expertise and proven demonstration of strategic thinking and tactical planning with an ability to turn complex ideas into well-structured processes.

Assessing the adoption risk associated with the change effort.

Communicating risks and rewards associated with decisions and actions to stakeholders in business-oriented terms and ensure all controls are in place to sustain risk mitigation.

Identifying, developing and executing strategies and supporting tactics to engage and influence all stakeholders to make needed behavioral changes.

Developing concise and succinct presentations that will influence dialogue at all executive levels including the expertise in knowing the fine balance between detailed and high-level messages.

Requires skillful communication abilities to ask the right questions, using tools and visual materials, to uncover root causes to business challenges, identify opportunities, and make recommendations.

Ability to develop strong partnerships and relationships including full coordination with business partners; Fully accountable for engaging the appropriate partners to drive the work and deliver against expected outcomes.

Utilizes sound process improvement models and techniques and fully understands project management methodologies.

Balanced expertise in process design, process re-engineering and project management, including operational improvements at the enterprise level.

Must be able to work within compressed deadlines driving planning and execution of complex, cross functional projects, including process only and technology.

Results oriented, establishment, tracking and delivery of business case results.

Impact assessments tied to cross functional change, including upstream and downstream.

Remote work and/or hybrid schedules are not available for this position. The Project Manager must work on site.

Required Skills and Experience:

  • 1+ years of all aspects of end-to-end project management experience including process improvement &/or re-engineering and technology change efforts.

Excellent proficiency using Microsoft Office products such as Word, Excel, PowerPoint, Project and in Visio

Demonstrated PowerPoint presentation skills and ability to target messaging to different audiences

Proven experience with managing a complex group of stakeholders and ability to communicate effectively and influence decisions to achieve desired results

Excellent decision making skills with an assertive and proactive communication style

Excellent communication skills (verbal, written and presentation) and active listening skills

Must be proficient in data management to include strong data analytic capability

Must have excellent organizational skills and be able to handle multiple tasks to meet extremely compressed deadlines

Enthusiastic, energetic, determined and positive especially under pressure

Ability to navigate enterprise, research and resource information across the bank

Ability to handle project coordination, delivery and execution while doing analysis/assessment of solutions to drive business outcomes

Critical thinker and riskminded

Desired Skills and Experience:

3+ years of process design and project management experience with a complete understanding of the key principles and frameworks of Project Management and Process Development desired

Project Management Professional Certified preferred

Agile methodology experience, PMI, UAT, and/or Six Sigma certification a plus

Experience with Default Servicing within Mortgage

Enterprise Description: Manages projects limited in scope to LOB products, processes or functions although some may have cross-functional or inter-departmental implications. Serves as secondary contact to senior department managers for critical change initiatives and provides assistance to staff. Partners with the business to develop and transition plans, including ongoing success measures, to sustain the change. Accountable for initiatives limited in scope to department products, processes or functions although some may have cross-functional or inter-departmental implications. Accountable for analyzing present-state, developing alternative future-state approaches and facilitating implementation. Plans, organizes, monitors and controls projects using appropriate tools and techniques to ensure efficient and effective project completion. Develop and socialize potential risk mitigation strategies. Effectively communicates with managers, peers and business partners on deliverables, timelines and support needed. Partners with the business to develop and transition plans, including ongoing success measures, to sustain the change. Responsible for Clarity and PCM updates and project documents. Strong project management skills, including the ability to prioritize work and meet deadlines. Typically 3+ plus years of project management support experience.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Learn more about this role

Full time

JR-22064787

Band: H5

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Kerry Lucas

Referral Bonus:

0

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .

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