Product Support with Marketing automation Exp.

Zenex Partners, Inc
Published
December 28, 2021
Location
Atlanta, GA
Job Type

Description

Product Support with Marketing Automation Exp.

Location:- 100% Remote

Duration:- Full Time

About Client:-

Our Client is into AI-Powered Marketing Platform empowers cutting edge B2C brands to drive 1:1 marketing on every channel. It is growing rapidly and has consistently been rated a leader in the Customer Data Platform (CDP) and Multi-channel marketing automation categories. It has been recognized as one of the fastest-growing tech companies in North America in the recent Deloitte’s Technology Fast 500 list, and has raised a total of $65M in venture capital.

Responsibilities of Product Support Specialist/ Technical support

  • Be the product expert and provide technical and non-technical support via tickets, phone and chat
  • Analyze, track and resolve customer questions in a prompt manner to ensure the highest level of client satisfaction
  • Identify, organize and prioritize issues based on severity and customer impact
  • Document problem resolution steps, compile and update user documentation, including but not limited to training materials, technical manuals, technical support FAQs
  • Communicate effectively with other cross-functional team members to translate business needs and product requirements into new solutions for customers

Requirements for Product Support Specialist/ Technical support

  • Experience with marketing automation platforms such as Responys, Exact Target, Adobe Campaign Manager, Mailchimp, Marketo, etc.
  • 2-5 years in Enterprise SaaS technical client-facing support roles or equivalent experience
  • Exceptional understanding of customer service, technical issue resolution, and support best practices
  • Solid understanding of web technologies such as HTML, CSS, JSON, and JavaScript
  • Proficiency using JIRA, Zendesk or similar ticketing systems
  • Command of autonomy, self-empowerment, ownership, prioritization, and urgency

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