People Ops People Technology – Workday Security Manager

September 17, 2022
Jacksonville, FL
Job Type


Specialty/Competency: IFS - Human Capital (HC)

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 20%

A career in our Human Resources, within Internal Firm Services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. Youll focus on helping the local offices in driving the Firms people strategy, creating a unique people experience for each individual, and supporting our Firm wide values by working with the core competencies that measure and drive individual and Firm wide success in the marketplace.

Our Human Resources teams support initiatives and programmes including, customer support, business operations, data and analytics, technology systems, recruitment services and on-boarding, workforce mobility, contingent workforce, and people and programmes support.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Develop new skills outside of comfort zone.

  • Act to resolve issues which prevent the team working effectively.

  • Coach others, recognise their strengths, and encourage them to take ownership of their personal development.

  • Analyse complex ideas or proposals and build a range of meaningful recommendations.

  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.

  • Address sub-standard work or work that does not meet firm's/client's expectations.

  • Use data and insights to inform conclusions and support decision-making.

  • Develop a point of view on key global trends, and how they impact clients.

  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.

  • Simplify complex messages, highlighting and summarising key points.

  • Uphold the firm's code of ethics and business conduct.

People Operations delivers transactional and strategic support across the entire human capital lifecycle. We are trusted advisors who deliver innovative and scalable human capital solutions. The team consists of 8 enablement teams primarily based in Tampa, FL. The People Technology Team manages strategic projects and provides operational support for 25+ US & Mexico Human Capital systems, including technology implementation, optimization, data integrity and security.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

High School Diploma

Minimum Years of Experience :

4 year(s)

Preferred Qualifications :

Degree Preferred :

Bachelor Degree

Preferred Knowledge/Skills :

Demonstrates extensive abilities and/or a proven record of success as a team leader by exemplifying the following:

Business Acumen

  • Understanding of Human Capital (HC) processes and procedures, specifically in the areas of Workday Human Capital Management, Security or Organizational structure;

  • Understanding how HC systems and future enhancements support both the Firms and HCs strategic priorities;

  • Being an iterative thinker with demonstrated experience leading teams who are solving problems with creativity while utilizing both positive and negative testing skills;

  • Possessing experience aggregating various data points/sets to determine root cause or to design processes that benefit multiple stakeholders/multiple systems cohesively;

  • Supporting the Workday process by acting as the liaison between the business users, the software vendors, and Information Technology (IT), and other groups to integrate, enhance (build or remodel integrations, business processes, conditional rules, etc.) and implement new systems and provide recommended solutions;

  • Identifying opportunities for process refinement or recreation and supporting effective brainstorming while managing creative problem solvers;

  • Presenting information and insight to team leaders and to Stakeholders in both written and spoken methods of communication; and,

  • Creating & maintaining accurate documentation of business processes and standard operating procedures (SOPs), process maps, Frequently Asked Questions (FAQs) & Quick Reference Cards (QRCs).

Technical Acumen

  • Prior experience supporting the Workday Security, Supervisory Organizations functionality, including understanding of possibilities and limitations within the technology including prior experience monitoring or designing integrations between Workday and other vendor SaaS systems;

  • Implementing new HC technologies while also considering the impact on existing systems to provide a cohesive end-user experience;

  • Understanding and keeping current with the external HC technologies, as well as subject matter specialization on existing HC technology tools;

  • Knowledge of the firms HC integrations;

  • Understanding business problems in the form of functional and technical requirements;

  • Developing, communicating and overseeing implementation of action plans;

  • Leveraging project management tools and methodologies as well as auditing skills to test completeness or find errors and/or analyzing complex data sets preferably utilizing Alteryx or a similar technology;

  • Working knowledge in technologies such as Alteryx, UI Path, and data visualization tools; and,

  • Proficient in Microsoft Office including basic functionalities such as vlookup and pivot tables.

Relationships/Whole Leadership

  • Managing the workload of the team to allow for a balanced capacity across the group to accomplish project and critical work successfully;

  • Working independently and team in delivery of day-to-day operation;

  • Some leadership experience with the ability to coach and mentor others;

  • Leading and developing teams in a wide variety of areas including teaming, interpersonal skills, communication and business knowledge;

  • Possessing self-motivation and contributing individually as well as part of the human capital and shared services leadership team; and,

  • Sharing and collaborating within the People Technology team, keeping peers & leadership informed of issues & progress, as well as escalating problems to Pillar leadership.

At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more:

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy:

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act:


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