Loan Servicing Representative

Bank of America
Published
October 7, 2021
Location
Jacksonville, FL
Category
Job Type

Description

Job Description:

Job Description:

Timely manage and resolve customer initiated requests relating to Retail Auto, RV, Marine, Motorcycle and Aircraft installment loans.

Responsible for any of the following and specific assignments/ responsibilities: ACH set up, monitoring and clearing payment rejects, tracking and identifying trends, timely/accurate posting of transactions to customer accounts, clearing items rejected from automated processes, performing maintenance to customer accounts, performing in-depth research to analyze/correct problems, preparing and processing general ledger entries, inputting and balancing batch work to the loan system. Ensures quality service and efficient operations support for the assigned area's internal business partners and/or external customers/clients.

Line of Business Description:

Intermediate level position performs routine and various functions under limited supervision. Decisions have moderate impact on internal and external customer relationships. Will have direct contact with internal/external clients. Production based environment in which performance is based on speed and accuracy. Flexibility to switch between assignments/job functions multi task as needed.

Required Skills

  • PC knowledge, 10-key and typing proficiency
  • Excellent customer service skills and focus, communication, problem solving, analytical, and organizational skills
  • Must be flexible, able to multi-task, to include but not limited to working with multiple systems and dual screens at one time to complete work within deadlines.
  • Positive attitude
  • Demonstrates ability to exceed quality and productivity standards.
  • Strong team player

Desired Skills

  • 2+ years of customer service & research experience
  • 2+ years of experience with ACH payment processing in the financial industry
  • Adaptation to change, initiative to understand business unit objectives and end-to-end processes
  • Ability to identify process improvement /efficiencies, resolve problems, and seek solutions with minimal direction
  • Associates degree in business or equivalent combination of related education and/or experience

Initially you may be required to work from home and/or remotely in this role:

  • Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)
  • Sufficient room to set up a laptop, monitor, keyboard and mouse
  • Comfortable space to work for a full shift
  • Quiet, private and SECURE space in which to work

Job Band:

H7

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday - Friday, 8:00am - 5:00pm

Referral Bonus Amount:

500

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Job Description:

Job Description:

Timely manage and resolve customer initiated requests relating to Retail Auto, RV, Marine, Motorcycle and Aircraft installment loans.

Responsible for any of the following and specific assignments/ responsibilities: ACH set up, monitoring and clearing payment rejects, tracking and identifying trends, timely/accurate posting of transactions to customer accounts, clearing items rejected from automated processes, performing maintenance to customer accounts, performing in-depth research to analyze/correct problems, preparing and processing general ledger entries, inputting and balancing batch work to the loan system. Ensures quality service and efficient operations support for the assigned area's internal business partners and/or external customers/clients.

Line of Business Description:

Intermediate level position performs routine and various functions under limited supervision. Decisions have moderate impact on internal and external customer relationships. Will have direct contact with internal/external clients. Production based environment in which performance is based on speed and accuracy. Flexibility to switch between assignments/job functions multi task as needed.

Required Skills

  • PC knowledge, 10-key and typing proficiency
  • Excellent customer service skills and focus, communication, problem solving, analytical, and organizational skills
  • Must be flexible, able to multi-task, to include but not limited to working with multiple systems and dual screens at one time to complete work within deadlines.
  • Positive attitude
  • Demonstrates ability to exceed quality and productivity standards.
  • Strong team player

Desired Skills

  • 2+ years of customer service & research experience
  • 2+ years of experience with ACH payment processing in the financial industry
  • Adaptation to change, initiative to understand business unit objectives and end-to-end processes
  • Ability to identify process improvement /efficiencies, resolve problems, and seek solutions with minimal direction
  • Associates degree in business or equivalent combination of related education and/or experience

Initially you may be required to work from home and/or remotely in this role:

  • Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)
  • Sufficient room to set up a laptop, monitor, keyboard and mouse
  • Comfortable space to work for a full shift
  • Quiet, private and SECURE space in which to work

Job Band:

H7

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday - Friday, 8:00am - 5:00pm

Referral Bonus Amount:

500

Job Description:
Job Description:

Timely manage and resolve customer initiated requests relating to Retail Auto, RV, Marine, Motorcycle and Aircraft installment loans.

Responsible for any of the following and specific assignments/ responsibilities: ACH set up, monitoring and clearing payment rejects, tracking and identifying trends, timely/accurate posting of transactions to customer accounts, clearing items rejected from automated processes, performing maintenance to customer accounts, performing in-depth research to analyze/correct problems, preparing and processing general ledger entries, inputting and balancing batch work to the loan system. Ensures quality service and efficient operations support for the assigned area's internal business partners and/or external customers/clients.

Line of Business Description:

Intermediate level position performs routine and various functions under limited supervision. Decisions have moderate impact on internal and external customer relationships. Will have direct contact with internal/external clients. Production based environment in which performance is based on speed and accuracy. Flexibility to switch between assignments/job functions multi task as needed.

Required Skills

  • PC knowledge, 10-key and typing proficiency
  • Excellent customer service skills and focus, communication, problem solving, analytical, and organizational skills
  • Must be flexible, able to multi-task, to include but not limited to working with multiple systems and dual screens at one time to complete work within deadlines.
  • Positive attitude
  • Demonstrates ability to exceed quality and productivity standards.
  • Strong team player

Desired Skills

  • 2+ years of customer service & research experience
  • 2+ years of experience with ACH payment processing in the financial industry
  • Adaptation to change, initiative to understand business unit objectives and end-to-end processes
  • Ability to identify process improvement /efficiencies, resolve problems, and seek solutions with minimal direction
  • Associates degree in business or equivalent combination of related education and/or experience

Initially you may be required to work from home and/or remotely in this role:

  • Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)
  • Sufficient room to set up a laptop, monitor, keyboard and mouse
  • Comfortable space to work for a full shift
  • Quiet, private and SECURE space in which to work

Shift:

1st shift (United States of America)

Hours Per Week: 

40

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