L&D Learner Experience Sr Associate (Project Management & Delivery)

Published
July 29, 2022
Location
Jacksonville, FL
Category
Job Type

Description

Specialty/Competency: IFS - Human Capital (HC)

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 20%

A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. Youll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy.

As part of our Learning and Development Deliver team, youll provide strategic business solutions to our clients through the coordination of our market implementation efforts, talent, content management, and coordination with key functions outside of Learning & Development such as finance, meeting & event services, procurement, third party labour and human resources.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Use feedback and reflection to develop self awareness, personal strengths and address development areas.

  • Delegate to others to provide stretch opportunities, coaching them to deliver results.

  • Demonstrate critical thinking and the ability to bring order to unstructured problems.

  • Use a broad range of tools and techniques to extract insights from current industry or sector trends.

  • Review your work and that of others for quality, accuracy and relevance.

  • Know how and when to use tools available for a given situation and can explain the reasons for this choice.

  • Seek and embrace opportunities which give exposure to different situations, environments and perspectives.

  • Use straightforward communication, in a structured way, when influencing and connecting with others.

  • Able to read situations and modify behavior to build quality relationships.

  • Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

High School Diploma

Minimum Years of Experience :

2 year(s)

Preferred Qualifications :

Degree Preferred :

Bachelor Degree

Preferred Knowledge/Skills :

Demonstrates thorough abilities and/or a proven record of success in the following areas:

  • Leveraging agile and waterfall project management skills to plan and support the end-to-end design, development and/or curation, delivery, and measurement of various learning solutions including live/virtual conference/classroom and digital learning assets and experiences;

  • Demonstrating a basic understanding of human-centered design and learning design principles and contributing to the instructional design of learning programs;

  • Leveraging learning technology to support on demand and live, instructor-led training including registration and conference app technologies;

  • Managing and completing learning management system workflow to support learner experience and compliance needs;

  • Supporting various project activities including registration set-up and monitoring, materials management, instructor scheduling, content review, etc.

  • Establishing effective networks and supervising onsite on-shore and offshore resources to accomplish the project management and implementation of L&D programs;

  • Demonstrating a thorough level of abilities and/or a proven record of success as both an individual contributor and team member;

  • Maintaining project economics while maintaining flexibility for unanticipated issues;

  • Managing multiple priorities and pro-actively troubleshooting and problem solving on a real-time basis, escalating as appropriate;

  • Leveraging presentation and communication skills to effectively work with clients and other team members;

  • Bringing customer service and a quality focus to the delivery of learning solutions to enhance the learner experience;

  • Understanding of NASBA and AICPA CPE requirements and the impact on the learning solution project plan, design, and implementation; and,

  • Understanding accessibility standards and the impact on the learning solution project plan, design, and implementation.

Demonstrates thorough abilities and/or a proven record of success in a professional services environment utilizing an array of digital skills to drive higher value, lower cost, and a tech-enabled learning experience, including:

  • Using design thinking (including persona development, affinity mapping, journey mapping, and prototyping);

  • Using agile project management techniques (including sprint planning, backlog management and sprint review);

  • Maintaining knowledge of current and emerging learning technology trends and experience innovating with new learning technology tools;

  • Analyzing data and communicating data insights to drive decision making (leveraging market leading tools such as Alteryx, Tableau, etc.); and,

  • Leveraging the Google suite of tools to drive efficiency, productivity, and collaboration.

At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoifsseniorassociate.

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