Journeyman Network and Computer System Administrator

August 21, 2021
Atlanta, GA
Job Type


The Journeyman Network and Computer Systems Administrator (Sys Admin) support the Enterprise Computing Center Division and the Tier 2 Branches in the implementation and sustainment of major hardware, applications, or software upgrades to systems environments for the Secure Access Digital Identity (SADI) project infrastructure; provision of post-implementation support; and development automation of current manual processes. The Sys Admin will perform work on the servers that includes, but is not limited to, the operations and maintenance, processing, troubleshooting, monitoring, upgrading, Filing Season Readiness updates and over health of the application and products housed on the server. The Sys Admin shall work troubles generated within the KISAM ticketing system to resolution and participate in Service Restoration Assessment calls. The Sys Admin shall participate in application configuration modifications and scheduled maintenance windows. Work includes, but is not limited to being part of a team that provides 24X7 Server Product and Application support, O&M support, Monitoring, upgrading, Filing Season Readiness Updates, Triage of Knowledge, Incident/Problem, Service Asset Manager (KISAM) tickets, troubleshooting, resolution support and overall health of the applications and products housed on the 280 servers deployed for the ACTC/SADI project on all environments (Development, Test, Pre-Prod, Production and Alternate Site Production Environment (ASPE)) across the IRS IT Enterprise during core and/or non-core working hours

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