Ref ID: 01120-0011783217
Classification: Systems Analyst
Robert Half Technology is looking for an IT Analyst that has a solid understanding of how incident management and change management works. This person will work closely with process owners and service delivery teams to establish requirements for the database. A big part of the job is to plan and coordinate the activities required to monitor and report on the process. Responsibilities include gathering and maintaining the data, monitoring and maintaining Service Now Configuration Management Database, and maintaining precise documentation and usage of the Configuration Management Database.