INSTRUCTIONAL SYSTEMS DESIGNER
The Instructional Systems Designer analyzes, recommends, develops, and supports innovative instructional solutions to meet a variety of educational needs using appropriate technology, grounded in educational theory and instructional design. Creates standard and custom training programs in multiple modalities, including traditional instructor-led courses, virtual (webinar) courses (synchronous and asynchronous distance learning,) self-paced course materials, multi-media e-learning courses, and training programs that support end-user programs.
GENERAL DUTIES & RESPONSIBILITIES:
Follows best practices in technical development to ensure a consistent development process.
Design and develop blended learning curriculums, courses, facilitator guides, job aids, software simulations, and criterion-based assessment tools to enable learning of new technology initiatives and solutions
Designs effective instructional materials, interactions, simulations, and assessments to support the required instructional strategy.
Author eLearning lessons, storyboards, exercises and supporting material either independently or in collaboration with other content developers and/or subject matter experts
Will work closely with One Call stakeholders and subject matter experts to analyze learning and performance objectives and instructional strategies and solutions
Responsible for analysis, design, development, implementation and evaluation and ongoing maintenance of training programs and course materials.
Responsible for management, coordination, and troubleshooting of learning management systems/training portals, and training related websites and applications, including communication with internal and external users. Develop a solid understanding of One Call products and processes to complete tasks.
Experience organizing complex information and content into a coherent and logical outline and narrative
Experience with eLearning authoring tools: Captivate or comparable tools for developing interactive learning experiences
Proven experience applying Adult Learning Theory to create courseware, including identifying learning objectives and outcomes, course scripts, and course storyboards
Strong communication skills, especially written; able to translate complex concepts into appropriate language for a wide range of learners with varying backgrounds
Experience using ADDIE development methods
Most importantly, a passion for systems analysis, technology, and learning
Reviews and accurately interprets technical documentation including use case scenarios, functional specifications, system specifications, and technical specifications as they pertain to course development.
Follows best practices in project management to develop and track project schedules using a consistent project management methodology
Uses current and state of the art tools and technologies for the development, maintenance, production, and distribution of multi-media training materials / web-based training content.
EDUCATIONAL AND EXPERIENCE REQUIREMENTS:
Bachelor’s Degree required, in Instructional Design preferred.
5+ years Instructional Design or e-Learning Development Certification, Technical Writing, Web Design and Development, or the equivalent combination of education, training, and work experience.
Contact or call center systems curriculum design experience preferred.
GENERAL KNOWLEDGE, SKILLS & ABILITIES:
Thorough knowledge of instructional design principles and methodology.
Understanding of adult education concepts.
Practical experience using information design and mapping concepts.
Experience managing learning in an LMS, Cornerstone preferred.
Ability to complete voice narrations for learning modules.
Skill in preparation of course material for all training modalities (written manuals, online content, etc.).
Skill in developing training assessments that effectively measure learner comprehension and evaluations for feedback to make improvements based on results.
Project management skills, including scope definition, risk assessment, estimating, and reporting; ability to prioritize and complete tasks; strong time management
skills with a proven ability to meet deadlines.
Written and verbal communication skills, including editing course content for correct punctuation, syntax, and grammar.
Creativity and an aptitude for graphic and visual design appropriate to the business environment and training audience.
Team skills, including the ability to establish and maintain effective working relationships with all levels within the organization, internally and externally.
Flexibility, versatility, dependability.
Strong analytical and problem-solving skills.
Ability to function well in a high-paced and at times stressful environment.
Proficient with the Microsoft Office Suite.
Collaboration expedience with training department management to define resource requirements.
Proficiency in providing verbal and written status updates for projects as required. Takes a lead role in developing a strategy, managing, and administering learning management systems/training portals, and training related websites and applications (i.e. - intranet, extranet).
Expert skill level with all development tools and technologies. Works with minimal supervision.
PHYSICAL/EMOTIONAL DEMANDS & WORK ENVIRONMENT:
The employee is occasionally required to stand, walk, and lift objects (up to 10lbs weight; up to 4 ft. height).
Specific vision abilities required by this job include ability to see things from a close distance and ability to adjust focus
The work environment utilizes florescent lighting; noise level is moderate.
For roles located in office or home settings; this job is primarily sedentary and may involve repetitive motions; the employee is regularly required to sit, use hands and fingers, speak, and hear.
The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload.
Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position.
Please be advised this job description is subject to change at any time.