Ref ID: 01120-0011890675
Classification: Help Desk Analyst I
Robert Half is actively in need of a Help Desk Analyst to support local and field users in a growing company in the Motor Freight Forwarder industry. As a Help Desk Analyst, you must have a passion for solving problems in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is based in the Jacksonville, Florida area and is a permanent opportunity.
Your responsibilities in this role
- Provide IT support for operating systems, productivity software, and a variety of other applications used internally
- Independently investigate and implement solutions to technical issues
- Answer and follow up on technical help tickets submitted via phone, email, and walk-ups
- Diagnose recurring technical issues and implement solutions to address the root of the problems