Help Desk Analyst I

Robert Half
July 20, 2021
Jacksonville, FL
Job Type


Ref ID: 01120-0011890675

Classification: Help Desk Analyst I

Compensation: DOE

Robert Half is actively in need of a Help Desk Analyst to support local and field users in a growing company in the Motor Freight Forwarder industry. As a Help Desk Analyst, you must have a passion for solving problems in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is based in the Jacksonville, Florida area and is a permanent opportunity.

Your responsibilities in this role

- Provide IT support for operating systems, productivity software, and a variety of other applications used internally

- Independently investigate and implement solutions to technical issues

- Answer and follow up on technical help tickets submitted via phone, email, and walk-ups

- Diagnose recurring technical issues and implement solutions to address the root of the problems

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