Head of Process Excellence TD Auto Finance

September 18, 2022
Jacksonville, FL
Job Type



Job Title:

Head of Process Excellence TD Auto Finance

TD Description:

About TD Bank, America's Most Convenient Bank

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US .

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com .

Auto req ID:



United States

Job Requirements:

Oversees portfolio of efficiency initiatives which may focus on end-to-end process reengineering, organizational design improvement, and consumption/buying power optimization

Leverages Lean Six Sigma, where appropriate, and project management methodologies to identify and generate sustainable efficiencies and expense reduction opportunities that, ideally, also improve the customer and employee experience

Manages and develops a staff of Project Managers and Smart Efficiency Analysts that support the Efficiency Workstream to fulfill on its goals and objectives

Develops, communicates, and implements key metrics to track overall progress and effectiveness of performance improvement initiatives

Monitors on an ongoing basis to ensure that initiatives are delivering the intended results with respect to the Customer experience, productivity enhancements, waste elimination, cost reduction, etc.; recommends adjustments and changes as appropriate

Serves as Coach and Mentor of Smart Efficiency and productivity to TD Bank Team Management and employees

Partners with other Efficiency Workstream Directors and TD Bank Leadership to identify and prioritize specific business enhancement priorities and needs

Leads Cross-Business Process Innovation and Improvement projects and with Business partnerships delivers on desired outcomes and results

Assists Business Leaders in linking project metrics to strategic operational objectives

Identifies best practices - both from within and outside the TD Bank, TDBFG; recommends innovative opportunities to drive business performance to the next level

Oversees enterprise project/program gating and governance controls to ensure that projects/programs meet all the performance, quality and compliance standards and conforms to appropriate methodology

  • Must be eligible for employment under regulatory standards applicable to the position.



Job Description:

The Efficiency Workstream Director concurrently oversees the delivery of a portfolio of efficiency and productivity projects while ensuring the projects deliver sustainable and permanent cost savings to the organization. Oversees overall program financials, benefits realization analysis and manages an overall program budget. Provides a programmatic approach for implementing and sustaining Smart Efficiency, Business Excellence, Process Management, Process Innovation and Improvement within TD Bank and provides project facilitation support, coaching, program status, and education to all TD Bank Management and employees in methods and techniques that will enhance Customer Experiences by creating efficient and effective Business processes.


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at [Click Here to Email Your Resumé] . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Florida, Michigan, New Jersey, North Carolina, South Carolina, Virginia


Arlington, Charlotte, Farmington Hills, Greenville, Jacksonville, Mount Laurel


Graduate degree or equivalent experience

7-10 years leading efficiency and productivity improvement projects

Experience in process design and improvement initiatives and mastery of various structured problem solving methodologies, process design, reengineering and project management strongly desired

Expert in structured problem-solving, process design/improvement and project management with in-depth experience using advanced statistical tools and techniques including process mapping required

Project Management Professional (PMP) designation/certificate a plus

Black Belt or Master Black Belt Lean Six Sigma a plus or senior-level expertise in the assigned Efficiency Workstream

Facilitation/training experience of Process Improvement methods to Black Belts, Green belts, etc. a plus

Successful track record of leading complex projects, driving results and change management as well as delivering quantifiable benefits

Strong business acumen with thorough understanding of business financials and financial analysis

Outstanding communication, presentation and facilitation skills

Creative and innovative thinker willing to challenge conventional wisdom to affect change

Ability to apply consultative relationship management and influencing skills across all levels with organizational prowess

Practiced ability to negotiate for resources and time

Proven leadership skills with experience in successfully implementing change management philosophy

Strong lateral management and persuasive skills capable of delivering results through a position of influence, not authority

Proven ability to build strong collaborative business-to-business and business-to-technology relationships

Well-developed desktop computing skills with emphasis on MS Office products and project management tools

Proven budgeting and fiscal management skills to include resource planning, forecasting and estimating

Ability to think and plan both tactically and strategically moving through both fluidly

Work Location:

27777 Inkster Road, 3101 Wilson Boulevard, Remote Charlotte, Remote Jacksonville, Remote Mount Laurel

Business Line:


Job Category - Primary:

Auto Finance

Job Category(s):

Auto Finance

**Province/State (Primary):


ProvState 2:


ProvState 3:

New Jersey

ProvState 4:

North Carolina

ProvState 5:

South Carolina

ProvState 6:


City (Primary):

Farmington Hills

City(s) 2:


City(s) 3:

Mount Laurel

City(s) 4:


City(s) 5:


City(s) 6:


Job Family:

Project Management

Time Type:

Full Time

Employment Type:


Work Remotely:

Nationwide, Statewide

Compensation Information:

For additional information regarding the compensation of this position, please click here

Benefits Information:

For an overview of TD's Benefits program, please visit TD's Total Rewards site (https://hrportal.ehr.com/tdtotalrewards)

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

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