This position is responsible for:

• On-going Quality Assurance for all CBO staff.
• Report evaluations to Supervisor.
• Provide training for CBO new hires and refresher training courses as needed.
• On-going development and maintenance of training materials.
• Act as a resource for all CBO staff.

Responsibilities Include:

• Testing for scenarios related to the importance of Epic Upgrades for training for the CBO staff.
• Act as "trouble-shooter for problem accounts for all CBO staff.
• Assist with creating, obtaining, and maintaining policies and procedures necessary to enhance the function of the department and its employees.
• Compile information and prepare reports to assist the Supervisor.
• Cross trained in many areas of the CBO for reporting and training purposes.
• Other duties as assigned.

Job Requirements

• High School Diploma required.
• Three (3) months to one (1) year of beyond high school.
• Minimum 6 months of experience required.
• Customer service experience required.
• Medical Reimbursement experience required.
• Time management, organizational, and verbal and written communication skills required.
• Epic experience a plus.
• Knowledge of insurance collections, and analyzing claims preferred.