Customer Service Representative – Dept. of Education (Remote)

Published
October 7, 2021
Location
Jacksonville, FL
Category
Job Type

Description

Job description

Maximus is currently looking for Customer Service Representatives to support the Department of Education. The primary responsibilities will be to respond to incoming calls, emails or chats regarding Federal Student Aid (FSA) Loan Servicing. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism.

Pay and Benefits:

  • Base rate = $13.58/hour
  • Plus an additional $4.54/hr for health and wellness benefits
  • Paid training
  • The opportunity to work from the comfort of your home
  • A supportive environment with peers who share your passion for improving people‚Äôs lives
  • A career path that unfolds based on how you want to grow within the company

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Job Description Summary*

  • Respond to incoming calls, e-mails or chats regarding Federal Student Aid (FSA) Loan Servicing
  • Answer inquiries and notate accounts regarding information provided and actions taken in response to those inquiries
  • Make outbound calls to follow up with customers to clarify information or provide account updates
  • Process Credit Bureau Requests utilizing established processes and procedures
  • Support Contact Center expectations as well as departmental and corporate policies and procedures
  • Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks
  • Utilize available systems, knowledgebase and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
  • Refer escalated calls or inquiries to appropriate levels as needed
  • Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests

Job Requirements:

  • High School diploma or GED equivalent
  • Minimum six (6) months customer service or administrative or call center experience
  • Must be able to speak, read and write in English fluently
  • Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
  • Must be able to type a minimum of 23 WPM required
  • PC skills, including MS Office applications required
  • Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
  • Must be reliable and maintain an acceptable attendance and punctuality record
  • Must be available to support all FSA programs via reassignment between programs (moving from one program to another), as needed

Additional Requirements as per contract/client:

  • Must be a U.S. citizen
  • Must currently reside in the U.S.
  • Must be able to pass a criminal background check
  • Must not be delinquent or in default on any federal student loans
  • Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

Home Office Requirements:

  • Hardwired internet (ethernet) connection
  • Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
  • Private work area and adequate power source
  • All equipment will be shipped to you (Computer & Headset)
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