Customer Service Representative

Published
May 12, 2022
Location
Jacksonville, FL
Category
Job Type

Description

JOB OBJECTIVE: Assist with administrative support anddeliver outstanding customer service. Project a professional company imagethrough in-person and phone interaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

In addition to the essential job functions described below,all associates will perform duties as requested by management.

Responsibilities

Deal Directly with customers either by telephone or email

Perform general clerical duties to include but not limitedto: copying, faxing, mailing and filing

Handle and resolve customer complaints

Obtain and evaluate all relevant information to handleproduct and service inquiries

Provide pricing and delivery information

Set up new customers

Process orders, forms, applications and request

Organize workflow to meet customer timeframes

Maintain customer databases

Communicate and coordinate with internal departments

Provide feedback on the efficiency of the customer serviceprocess

Track, purchase & manage stock of office and kitchensupplies as needed

Prepare correspondence and presentations

Prepares and coordinate mail, faxes, and express packages.

Manage other tasks (ongoing or project) as deemed necessaryby management

Work on special projects as needed

KNOWLEDGE, SKILLS AND ABILITIES:

Excellent verbal and written communication skills

Dependable with a positive attitude

Self-motivated and able to work independently as well aspart of a team

Excellent interpersonal & problem-solving skills

Excellent phone etiquette

Customer-focused & proficient relationship builder

Proficient knowledge of Microsoft Word, Excel, PowerPoint

Ability to explore and learn other software applications

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