Customer Service Representative

Published
November 24, 2021
Location
Jacksonville, FL
Category
Job Type

Description

Adecco is currently assisting a local client in their search to fill a Customer Service Representative job in Phoenix, AZ! Apply now if you meet the qualifications listed below!

  • Type: Fulltime (40 hours / week) contract
  • Length: 12+ months
  • Start Date: 12/27/2021
  • Pay: 25.96 / HR
  • Shift/Hours: M - F 7:00 AM - 6:30 PM
  • Responsibilities for this Customer Service Representative job include, but are not limited to:

  • First point of contact for inquiries received from high revenue clients via email or phone channel.
  • Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests.
  • Requests consist of treasury, cash management, card and/or depository products.
  • May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support.
  • Key Responsibilities - Receive and respond to requests received by email or phone; Provides resolution for requests received via phone or email; Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests.
  • Qualifications for this Customer Service Representative job:

  • 1+ years of experience working with customers.
  • 1+ years of experience handling difficult situations with customers.
  • Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications
  • Comfortable receiving ongoing performance feedback and coaching.
  • Ability to engage with customers, begin a conversation, build rapport, and handle objections.
  • Comfortable receiving ongoing performance feedback and coaching.
  • Comfortable with ongoing change and learning new technology/processes.
  • Ability to analyze and resolve customer inquiries.
  • Ability to provide a positive customer experience through creative solutions.
  • At least an intermediate ability in computer skills.
  • Ability to navigate multiple computer systems while interacting with the customer.
  • *Client now requires all onsite personnel to be vaccinated against COVID-19 and be able to provide documentation*

    Why work for Adecco?

  • Weekly pay
  • 401(k) Plan
  • Skills Training
  • Excellent medical, dental, and vision benefits
  • IMPORTANT: This Customer Service Representative job is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "Apply with Adecco" button to submit your resume.

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to www.adeccousa.com/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records

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