Customer Service Representative

Robert Half
Published
August 20, 2021
Location
Jacksonville, FL
Category
Job Type

Description

Ref ID: 01120-0011937031

Classification: Customer Service Representative

Compensation: $15.20 to $17.60 hourly

If you like the idea of working in a dynamic, rapidly-changing call center, you might be interested in this Customer Service Representative position via Robert Half in the Manufacturing field. Do you love building solid customer relationships? You might be the articulate, highly-skilled Customer Service Representative we're looking for. If you're looking for a long-term contract / temporary to full-time position in Jacksonville, Florida, this Customer Service Representative opportunity could be for you!
How you will make an impact
Provide interface support for all groups with UltraTech contact – distributors, end-users, external sales reps, internal sales reps, and vendors – guiding each call as appropriate for further action or resolution. Educate customers about terminology, features, and benefits of products in order to improve product related sales and customer satisfaction. Prepare special reports as specified by customers. Provide freight quotes as requested. Follow-up with vendors on open drop ship orders on behalf of customers. Ensure that vendors are providing products as specified and that they are also invoicing for their products so that vendor invoices can be used to create customer invoices. Monitor order status for customers. Provide information regarding order entry to verify entry accuracy. Monitor open orders to ensure that all action is being taken to fulfill those orders. Monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Open new customers accounts by recoding account information into SaleForce and Mas90 and maintain customer records by updating account information.  Provide order entry monitoring, quality assurance, feedback, and training and potentially backup support if required. Maintain product information/product pricing spreadsheets to support sales or customer service. Recommend potential products or services to management by collecting customer information and analyzing customer needs. Communicate to the purchasing department unexpected increases or decreases in demand for products. Receive incoming telephone sales leads, gather the necessary information, enter the information into SalesForce and direct them to a distributor (prospective end-user) or to a sales rep (prospective distributor). Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Process and submit freight claims for damaged shipments. Determine customer requirements and expectations in order to recommend specific products and solutions. Present price, credit, and terms in accordance with standard procedures and customers’ profiles. Identify trends in customer satisfaction or dissatisfaction. Fill requests for catalogs, information, or samples. Provide accurate information regarding the availability of in-stock items. Maintain technical knowledge of all new and existing products, to be able to answer questions to customers and end-users. Maintain a detailed log of phone calls and communications (through SalesForce).

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