Customer Service and Sales Representative (Remote)

VIPdesk Connect
Published
January 15, 2022
Location
Jacksonville, FL
Category
Sales  
Job Type

Description

At VIPdesk Connect, we are passionate about delivering “more human” customer service. Our core values are central to how we do business. That’s why we have partnered with some of the world’s best iconic brands to provide an elevated customer experience.

We’re looking for team members who share the same spirit of excellence, passion, and integrity to join our team. Plus, you get to work from home!

Our Customer Service and Sales Representative represent one of the nation’s largest online home improvement marketplaces. Handling inbound calls, you assist customers with service professionals for maintenance, repair, and renovation projects by assessing their needs. You will utilize cross-selling techniques to convert inquiries into referrals.

WHAT YOU’LL DO

  • Work with our client, Angi, the nation’s biggest home improvement service provider marketplace, to match homeowners with the right service professionals for their maintenance, repair, and improvement projects.
  • Answer inbound calls and respond to inquiries on home improvement services. Schedule appointments, address current or previous sales requests, connect customers to service providers, or facilitate refunds.
  • Take ownership of customer issues and solve problems using sound judgment.
  • Utilize knowledge of offerings to upsell services while applying policies and guidelines.
  • Convey knowledge, authenticity, and commitment to excellent customer service.

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