Collateral Specialist

Bank of America
Published
July 21, 2021
Location
Jacksonville, FL
Category
Job Type

Description

Job Description:

Job Description:

Utilizes multiple computer systems for customer authentication, information gathering, analyzing and problem solving as it is related to facilitating the completion/correction of automobile collateral documentation. Must have strong communication skills. Must act as Bank of America's voice to the customer and consistently exhibit a high level of employee and customer engagement to delight our customers. Build customer loyalty through courtesy and friendliness, including addressing each customer by name. Contribute to a positive team environment by modeling appropriate behaviors and providing 360-degree coaching. Demonstrate Bank of America core values in all actions. Reliable attendance is critical.    

Required Skills:

Strong phone skills with a proven track record of delighting customers

Excellent analytic and problem-solving skills

Excellent interpersonal and communication skills, written and verbal

Solid knowledge of overall PC functionality in a Windows environment

Strong typing skills and ability to navigate multiple mainframe and web based systems

Ability to adapt quickly to change without negative impact to performance and/or productivity

Strong organizational and time management skills to perform multiple tasks within limited time frames.

Exhibit professional demeanor in all situations

Customer-centric focus

Flexible, willing to learn and self-motivated

Will require good working knowledge of applications used to complete tasks

Desired Skills:

Knowledge of titling processes with the DMVs

1 year in the financial industry

Minimum 1 year of call center experience 

Proficient in Microsoft Applications

Basic understanding of loan/legal documents

Systems experience: BOSS, LINX, Magellan, FileNet

General knowledge of products/services including basic understanding of simple-interest loans

  • Initially you may be required to work from home and/or remotely in this role:
    • Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)
    • Sufficient room to set up a laptop, monitor, keyboard and mouse
    • Comfortable space to work for a full shift
    • Quiet, private and SECURE space in which to work

Job Band:

H7

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0 -->

Job Description:

Job Description:

Utilizes multiple computer systems for customer authentication, information gathering, analyzing and problem solving as it is related to facilitating the completion/correction of automobile collateral documentation. Must have strong communication skills. Must act as Bank of America's voice to the customer and consistently exhibit a high level of employee and customer engagement to delight our customers. Build customer loyalty through courtesy and friendliness, including addressing each customer by name. Contribute to a positive team environment by modeling appropriate behaviors and providing 360-degree coaching. Demonstrate Bank of America core values in all actions. Reliable attendance is critical.    

Required Skills:

Strong phone skills with a proven track record of delighting customers

Excellent analytic and problem-solving skills

Excellent interpersonal and communication skills, written and verbal

Solid knowledge of overall PC functionality in a Windows environment

Strong typing skills and ability to navigate multiple mainframe and web based systems

Ability to adapt quickly to change without negative impact to performance and/or productivity

Strong organizational and time management skills to perform multiple tasks within limited time frames.

Exhibit professional demeanor in all situations

Customer-centric focus

Flexible, willing to learn and self-motivated

Will require good working knowledge of applications used to complete tasks

Desired Skills:

Knowledge of titling processes with the DMVs

1 year in the financial industry

Minimum 1 year of call center experience 

Proficient in Microsoft Applications

Basic understanding of loan/legal documents

Systems experience: BOSS, LINX, Magellan, FileNet

General knowledge of products/services including basic understanding of simple-interest loans

  • Initially you may be required to work from home and/or remotely in this role:
    • Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)
    • Sufficient room to set up a laptop, monitor, keyboard and mouse
    • Comfortable space to work for a full shift
    • Quiet, private and SECURE space in which to work

Job Band:

H7

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:
Job Description:

Utilizes multiple computer systems for customer authentication, information gathering, analyzing and problem solving as it is related to facilitating the completion/correction of automobile collateral documentation. Must have strong communication skills. Must act as Bank of America's voice to the customer and consistently exhibit a high level of employee and customer engagement to delight our customers. Build customer loyalty through courtesy and friendliness, including addressing each customer by name. Contribute to a positive team environment by modeling appropriate behaviors and providing 360-degree coaching. Demonstrate Bank of America core values in all actions. Reliable attendance is critical.    

Required Skills:

Strong phone skills with a proven track record of delighting customers

Excellent analytic and problem-solving skills

Excellent interpersonal and communication skills, written and verbal

Solid knowledge of overall PC functionality in a Windows environment

Strong typing skills and ability to navigate multiple mainframe and web based systems

Ability to adapt quickly to change without negative impact to performance and/or productivity

Strong organizational and time management skills to perform multiple tasks within limited time frames.

Exhibit professional demeanor in all situations

Customer-centric focus

Flexible, willing to learn and self-motivated

Will require good working knowledge of applications used to complete tasks

Desired Skills:

Knowledge of titling processes with the DMVs

1 year in the financial industry

Minimum 1 year of call center experience 

Proficient in Microsoft Applications

Basic understanding of loan/legal documents

Systems experience: BOSS, LINX, Magellan, FileNet

General knowledge of products/services including basic understanding of simple-interest loans

  • Initially you may be required to work from home and/or remotely in this role:
    • Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)
    • Sufficient room to set up a laptop, monitor, keyboard and mouse
    • Comfortable space to work for a full shift
    • Quiet, private and SECURE space in which to work

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Apply
Drop files here browse files ...

Related Jobs

July 25, 2021
Clerical Assistant   Jacksonville, FL new
July 25, 2021
Customer Service Work from Home   Jacksonville, FL new
July 25, 2021
Certified Public Accountant   Atlanta, GA new
July 25, 2021
July 25, 2021

Author: