Cloud Managed Services T2 – Lead (Remote)

Kforce Technology
Published
July 22, 2021
Location
Jacksonville, FL
Category
Job Type

Description

RESPONSIBILITIES:

Kforce has a client in Jacksonville, FL that is seeking a Cloud Managed Services T2 - Lead for a remote position.

The Cloud Managed Service - T2 Team Lead position has the following responsibilities:

  • Support Level 2 admins/engineers by providing process leadership, mentorship, and technical escalation
  • Document and provide feedback to Level 2 admins/engineers
  • Clearly communicate expectations with customers and Level 2 admins/engineers
  • Assist management in process improvements by identifying trends in support
  • Take part in Leadership meetings to discuss current support issues and present resolutions
  • Build a strong professional relationship with our client base
  • Provide preventative maintenance services
  • Provide emergency service to clients as required; Troubleshoot and resolve network, server, workstation, and software problems
  • Install and configure servers, workstations, printers, routers, firewalls, and other hardware as required by client
  • Install operating systems, networking software/firmware and application software
  • Configure and tune software to meet the client's functional, performance and security requirements
  • Architect and design networks and systems to meet client's requirements; Document these designs and present proposals to clients for their review and acceptance
  • Track daily activities to generate billing reports; Work with the client and with Management to determine how to increase the company's value to its clients
  • Assess and recommend public, private and hybrid Cloud solutions, including Infrastructure-as-a-Service (IaaS), Software-as-a-Service (SaaS), and Platform-as-a-Service (PaaS)
  • Design, and the discuss the implementation of Cloud solutions using Microsoft Azure, Office 365, and underlying technologies
Apply
Drop files here browse files ...

Related Jobs

August 3, 2021
Acute Dialysis Registered Nurse   Jacksonville, FL new
August 3, 2021
August 3, 2021
Senior Recruiter   Atlanta, GA new
August 3, 2021
In-Home Caregiver   Jacksonville, FL new
August 3, 2021

Author: