Cloud Managed Services T2 – Lead (Remote)

Kforce Technology
July 22, 2021
Jacksonville, FL
Job Type



Kforce has a client in Jacksonville, FL that is seeking a Cloud Managed Services T2 - Lead for a remote position.

The Cloud Managed Service - T2 Team Lead position has the following responsibilities:

  • Support Level 2 admins/engineers by providing process leadership, mentorship, and technical escalation
  • Document and provide feedback to Level 2 admins/engineers
  • Clearly communicate expectations with customers and Level 2 admins/engineers
  • Assist management in process improvements by identifying trends in support
  • Take part in Leadership meetings to discuss current support issues and present resolutions
  • Build a strong professional relationship with our client base
  • Provide preventative maintenance services
  • Provide emergency service to clients as required; Troubleshoot and resolve network, server, workstation, and software problems
  • Install and configure servers, workstations, printers, routers, firewalls, and other hardware as required by client
  • Install operating systems, networking software/firmware and application software
  • Configure and tune software to meet the client's functional, performance and security requirements
  • Architect and design networks and systems to meet client's requirements; Document these designs and present proposals to clients for their review and acceptance
  • Track daily activities to generate billing reports; Work with the client and with Management to determine how to increase the company's value to its clients
  • Assess and recommend public, private and hybrid Cloud solutions, including Infrastructure-as-a-Service (IaaS), Software-as-a-Service (SaaS), and Platform-as-a-Service (PaaS)
  • Design, and the discuss the implementation of Cloud solutions using Microsoft Azure, Office 365, and underlying technologies
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