Business Process Consultant

Rose International
November 23, 2021
Rancho Cucamonga, CA
Job Type


Position Title: Business Process Analyst

Position Number: 391207

Location: Rancho Cucamonga, CA 91730

Position Type: Temporary

Required Skill Set:

Analysis, Analytical Skills, Claims, Customer Service

Position Description:

**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Title:Business Process Analyst
Duration:12/01/2021 to 12/31/2021
Location: Rancho Cucamonga, CA 91730

Additional Job Details

Provider Portal Configuration Analyst


This role is responsible for managing registration and provider provisioning to Online self-service tools including Affiliate Link (AL) Claim Status Online (CSO), and Electronic Data Interchange (EDI) related services for provider groups.. Responsibilities include processing all requests for user and data verification, migration, registration, submission, tracking, approvals, and outreach. The ideal candidate will have the ability to access, communicate (written and verbally), evaluate, interpret and use information from different data sources to provide end-user support and ensure overall provider satisfaction.

This role will:
1. Capture, track and provide response to enrollment inquiries
2. Work directly with external providers, internal business partners and vendors for contract execution, and processing of enrollments for Self Service Tools
3. Develop and manage relationships with providers and vendors, peers and management
4. Escalates issues when needed, and provides ongoing communications related to provisioning operations.
5. Participates in the operational analysis and testing of new functionalities related to AL and EDI.
6. Validates and approves user access following security and administrative procedures
7. Provides education, increase enrollment, adoption and utilization of new and existing Self-Service features to providers requesting help
8. Identifies opportunities for business and process improvement
9. Support other requests as assigned

The ideal candidate will need to demonstrate proven:
• Strong communication and customer service skills
• Ability to effectively communicate with all levels of customers throughout process
• Ability to handle work from multiple sources and variable volumes
• General office and PC skills
• Strong analytical skills
• Attention to detail
• Strong Organizational Skills

• Health care, customer service, provider relations or claims experience

Additional Job Details

Preferred Qualifications:
1. What are the top 3-5 qualifications you must have in a candidate?
• Detail oriented individual a must
• Ability to multi-task
• Ability to work under pressure where priorities are constantly changing.
• Power Point experience
• Ability to cold call providers
• Ability to adopt to change

2. Provide a realistic preview of what the job will be like and how that fits into your preferred qualifications?
Candidate will work in a fast-paced environment where priorities are shifted quickly.
Very routine environment where candidate will spend hours working on answering emails and approving and rejection registration requests.
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