Business Control Manger – Software License Compliance Issue Management

Bank of America
Published
August 5, 2022
Location
Jacksonville, FL
Category
Job Type

Description

Business Control Manger - Software License Compliance Issue Management

Charlotte;Atlanta, Georgia; Addison, Texas; Jacksonville, Florida; Denver, Colorado; Jersey City, New Jersey; Newark, Delaware; Chicago, Illinois

Job Description:

Position Summary

The Business Control Manager is a member of the Software License Compliance (SliC) team within the Global Technology Change and Third Party team and reports to the Software License Compliance Executive. The primary goal of the SLiC team is to mature the Banks processes and tools to ensure software license compliance to contractual requirements and the team is focused on identifying, escalating, monitoring, and preventing commercial software risk. This role will manage the portfolio of issues and risk reduction efforts (AIAIs, SIAIs, RIAIs, JDIs) and will be responsible for timely remediation and quality evidence submission.

Responsibilities of the role include, but are not limited to:

  • Drive a culture of operational excellence and risk management

  • Plan, organize, monitor, and ensure appropriate controls for timely completion of projects and strategic deliverables

  • Own remediation of risk reduction efforts through action plan execution, including partnering with action step owners outside the SLiC team, as appropriate

  • Understand policies, standards and processes that interact with the Software License Compliance team and establish partnerships with peers and external business partners to ensure changes align to bank standards and create a cohesive solution with partnering organizations (Global Procurement, Enterprise Architecture, Enterprise Vendor Management, CIO tech teams, etc.).

  • Engage with Quality Assurance, issue governance and risk partners within the BMRC organization to ensure SLiC issues are managed with rigor and in compliance with BMRC expectations throughout the issue lifecycle

Required Skills & Abilities:

  • Project management, organizational and time management skills

  • Strong written and verbal communication skills with ability to tailor message to audience

  • Able to forge strong relationships with internal and external partners, be a visible representative of the team in multiple forums, navigate effectively in a matrixed environment, and influence at all levels of the organization

  • Demonstrated business acumen with ability to think strategically and execute tactically

  • Independently driven, high bias for action

  • Intellectual curiosity and strong critical thinking

  • Ability to prioritize competing demands and proactively complete work in a fast-paced environment

  • Unafraid to challenge the status quo and identify innovative solutions

  • Ability to operate and lead with calm and composure when dealing with the unknown, challenging situations or time sensitive events

  • Comfortable navigating ambiguous situations with an ability to quickly resolve issues and deliver on expectations

  • Microsoft SharePoint and Office skills, including Excel proficiency and strong PowerPoint skills

  • Strong analytical skills

  • Strong attention to detail

Desired Skills & Abilities:

  • Experience running large programs

  • Knowledge of Global Technology and Global Operations organizations and functions

  • Knowledge of Bank of Americas issue management process

  • Knowledge and experience with risk control programs

  • Knowledge of or industry experience in Software Compliance and/or Software Asset Management

  • Problem solving training and experience such as operational excellence, Six Sigma or Lean Manufacturing; certification a plus

  • PMP certification

Job Band:

H4

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Position Summary

The Business Control Manager is a member of the Software License Compliance (SliC) team within the Global Technology Change and Third Party team and reports to the Software License Compliance Executive. The primary goal of the SLiC team is to mature the Banks processes and tools to ensure software license compliance to contractual requirements and the team is focused on identifying, escalating, monitoring, and preventing commercial software risk. This role will manage the portfolio of issues and risk reduction efforts (AIAIs, SIAIs, RIAIs, JDIs) and will be responsible for timely remediation and quality evidence submission.

Responsibilities of the role include, but are not limited to:

  • Drive a culture of operational excellence and risk management

  • Plan, organize, monitor, and ensure appropriate controls for timely completion of projects and strategic deliverables

  • Own remediation of risk reduction efforts through action plan execution, including partnering with action step owners outside the SLiC team, as appropriate

  • Understand policies, standards and processes that interact with the Software License Compliance team and establish partnerships with peers and external business partners to ensure changes align to bank standards and create a cohesive solution with partnering organizations (Global Procurement, Enterprise Architecture, Enterprise Vendor Management, CIO tech teams, etc.).

  • Engage with Quality Assurance, issue governance and risk partners within the BMRC organization to ensure SLiC issues are managed with rigor and in compliance with BMRC expectations throughout the issue lifecycle

Required Skills & Abilities:

  • Project management, organizational and time management skills

  • Strong written and verbal communication skills with ability to tailor message to audience

  • Able to forge strong relationships with internal and external partners, be a visible representative of the team in multiple forums, navigate effectively in a matrixed environment, and influence at all levels of the organization

  • Demonstrated business acumen with ability to think strategically and execute tactically

  • Independently driven, high bias for action

  • Intellectual curiosity and strong critical thinking

  • Ability to prioritize competing demands and proactively complete work in a fast-paced environment

  • Unafraid to challenge the status quo and identify innovative solutions

  • Ability to operate and lead with calm and composure when dealing with the unknown, challenging situations or time sensitive events

  • Comfortable navigating ambiguous situations with an ability to quickly resolve issues and deliver on expectations

  • Microsoft SharePoint and Office skills, including Excel proficiency and strong PowerPoint skills

  • Strong analytical skills

  • Strong attention to detail

Desired Skills & Abilities:

  • Experience running large programs

  • Knowledge of Global Technology and Global Operations organizations and functions

  • Knowledge of Bank of Americas issue management process

  • Knowledge and experience with risk control programs

  • Knowledge of or industry experience in Software Compliance and/or Software Asset Management

  • Problem solving training and experience such as operational excellence, Six Sigma or Lean Manufacturing; certification a plus

  • PMP certification

Shift:

1st shift (United States of America)

Hours Per Week:

40

Learn more about this role

Full time

JR-22060183

Band: H4

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Philip Hughston

Referral Bonus:

0

Colorado pay and benefits information

Colorado pay range:

$112,000 - $162,800annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible . We provide industry-leading benefits, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Jersey City pay and benefits information

Jersey City pay range:

$112,000 - $162,800

annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible . We provide industry-leading benefits, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .

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