Business Control Manager / Lead – Regulatory, Issues Management & Conduct Governance

Bank of America
Published
August 5, 2022
Location
Jacksonville, FL
Category
Job Type

Description

Business Control Manager / Lead - Regulatory, Issues Management & Conduct Governance

Charlotte, North Carolina;Stamford, Connecticut; Jacksonville, Florida; Duluth, Georgia; New York, New York; Frisco, Texas; Boerne, Texas; New York, New York

Job Description:

  • This position is responsible for providing regulatory compliance support for the creation and review of training materials developed in conjunction with Academy Learning teams and Subject Matter Experts (SMEs).

  • Primary point of contact for Regulatory and Compliance Training for Merrill, the Private Bank, and Consumer Investments.

  • Conduct annual regulatory compliance training needs analysis as required for broker/dealers under FINRA Rule 1240 and state mandated investment advisor continuing education.

  • Review of training materials and related communications for compliance with industry regulations and firm policies and procedures.

  • Manage the group inbox submission from Academy Learning, respond to inquiries, and manage expectations for review times.

  • Draft and coordinate content and coordinate delivery of the Merrill Annual Compliance Discussion, as required by FINRA Rule 3110.

  • Assist with the development and delivery of regulatory compliance related training to business areas on industry regulations and firm policies and procedures.

  • Provide compliance-related advice and counsel to instructional designers, developers, outside vendors, and facilitators.

  • Provide training materials and records for regulatory inquiries and litigation support

  • Provide compliance support for training and other initiatives as assigned

  • Provide input to a holistic training calendar and liaise with Enterprise Training, the GWIM Learning Council, LOB Training stewards, and various L&D personnel

  • Support a holistic training catalog for GWIM new hires

  • Work closely with FLUs, Learning & Development, and Corporate Compliance on training needs, training content, and audience identification through the GWIM Learning Council and Corporate Governance

  • Provide monthly training completion reporting to LOB contacts

  • Requirements:

  • Strong organizational skills, with the ability to manage priorities and make decisions without sacrificing quality or timelines

  • Minimum of 7 years directly related experience

  • Operational excellence mindset, focused on continuous improvement, reducing operational risk, seeking simpler and more efficient ways of working

  • Ability to balance strategy and execution, understands and articulates the big picture objectives, while driving out the execution of tactics and deliverables

  • Proven relationship manager with the ability to effectively collaborate and communicate

  • Ability to prioritize and handle multiple tasks and stakeholders; adapt to changing business needs

  • Strong verbal and written communication skills

  • SIE and Series 7 licenses required. Series 24 General Securities Registered Principal license strongly preferred or ability to obtain within compliance guidelines.

Desired skills:

  • Experience with business support management and/or project management

  • Bachelors degree strongly preferred or equivalent experience

  • Understanding of learning governance, compliance, and risk routines

  • Knowledge of enterprise learning processes and tools (ELDT, myLearning, etc.)

  • Demonstrated technical skills, with advanced knowledge of Microsoft Suite (Excel, including pivot tables and vlookups, PowerPoint, Word, Sharepoint)

Job Band:

H4

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

  • This position is responsible for providing regulatory compliance support for the creation and review of training materials developed in conjunction with Academy Learning teams and Subject Matter Experts (SMEs).

  • Primary point of contact for Regulatory and Compliance Training for Merrill, the Private Bank, and Consumer Investments.

  • Conduct annual regulatory compliance training needs analysis as required for broker/dealers under FINRA Rule 1240 and state mandated investment advisor continuing education.

  • Review of training materials and related communications for compliance with industry regulations and firm policies and procedures.

  • Manage the group inbox submission from Academy Learning, respond to inquiries, and manage expectations for review times.

  • Draft and coordinate content and coordinate delivery of the Merrill Annual Compliance Discussion, as required by FINRA Rule 3110.

  • Assist with the development and delivery of regulatory compliance related training to business areas on industry regulations and firm policies and procedures.

  • Provide compliance-related advice and counsel to instructional designers, developers, outside vendors, and facilitators.

  • Provide training materials and records for regulatory inquiries and litigation support

  • Provide compliance support for training and other initiatives as assigned

  • Provide input to a holistic training calendar and liaise with Enterprise Training, the GWIM Learning Council, LOB Training stewards, and various L&D personnel

  • Support a holistic training catalog for GWIM new hires

  • Work closely with FLUs, Learning & Development, and Corporate Compliance on training needs, training content, and audience identification through the GWIM Learning Council and Corporate Governance

  • Provide monthly training completion reporting to LOB contacts

  • Requirements:

  • Strong organizational skills, with the ability to manage priorities and make decisions without sacrificing quality or timelines

  • Minimum of 7 years directly related experience

  • Operational excellence mindset, focused on continuous improvement, reducing operational risk, seeking simpler and more efficient ways of working

  • Ability to balance strategy and execution, understands and articulates the big picture objectives, while driving out the execution of tactics and deliverables

  • Proven relationship manager with the ability to effectively collaborate and communicate

  • Ability to prioritize and handle multiple tasks and stakeholders; adapt to changing business needs

  • Strong verbal and written communication skills

  • SIE and Series 7 licenses required. Series 24 General Securities Registered Principal license strongly preferred or ability to obtain within compliance guidelines.

Desired skills:

  • Experience with business support management and/or project management

  • Bachelors degree strongly preferred or equivalent experience

  • Understanding of learning governance, compliance, and risk routines

  • Knowledge of enterprise learning processes and tools (ELDT, myLearning, etc.)

  • Demonstrated technical skills, with advanced knowledge of Microsoft Suite (Excel, including pivot tables and vlookups, PowerPoint, Word, Sharepoint)

Shift:

1st shift (United States of America)

Hours Per Week:

40

Learn more about this role

Full time

JR-22070822

Band: H4

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Marianne Isgur

Referral Bonus:

0

Connecticut pay and benefits information

In accordance with Connecticut law:

if you have questions about compensation and general benefits information for this job posting, please email [Click Here to Email Your Resumé] . This is a dedicated mailbox designed to exclusively support job seekers requesting compensation and general benefits information under certain specific state and local laws. Only inquiries requesting information under these specific laws will receive a reply. For all other inquiries, please review our Frequently Asked Questions .

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .

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