Assistant Spa Manager

Marriott Hotels Resorts
Published
July 30, 2022
Location
Jacksonville, FL
Category
Job Type

Description

Job Number 22072268
Job Category Spa
Location Sawgrass Marriott Golf Resort & Spa, 1000 Tournament Players Club Blvd, Ponte Vedra Beach, Florida, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.

CORE WORK ACTIVITIES

Supporting Management of Spa Operations and Budgets

Assumes the responsibilities of the Spa Director in his/her absence.

Ensures all employees have the proper supplies, equipment and uniforms.

Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

Manages supplies and equipment inventories within budget.

Maintains cleanliness of spa and related areas and equipment.

Understands the impact of departments operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

Handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.

Strives to improve service performance.

Conducting Human Resources Activities

Solicits employee feedback, utilizing an open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns.

Ensures employees understand expectations and parameters.

Brings issues to the attention of the department manager and Human Resources as necessary.

Observes service behaviors of employees and providing feedback to individuals.

Participates in employee progressive discipline procedures.

Participates in an on-going employee recognition program.

Reviews comment cards and guest satisfaction results with employees.

Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Supervises on-going training initiatives and conducting training when appropriate.

Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.

Celebrates successes and publicly recognizes the contributions of team members.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Assists the Spa Director in managing the day-to-day operations of the spa as necessary.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott Internationals flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy, our guests will be happy. Its as simple as that. Our hotels offer a work experience unlike any other, where youll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment.

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