VP Field Services & Maintenance Management

Published
November 18, 2021
Location
Jacksonville, FL
Category
Job Type

Description

The Vice President Field Services and Maintenance Management will be responsible for all Service Operations for the CSX account. This role will lead all business operational aspects including developing & executing the Services strategy, implement change to meet customer commitments and drive growth, create programs responsive to external and customer environment, and participate in x-functional business initiatives such as Integrated Services, productivity milestones and LT service agreements.

Essential Responsibilities

As the Vice President Field Services and Maintenance Management, you will:

  • Responsible for the financial performance and overall growth of all parts, repair, and field service activities for the CSX account
  • Establish and lead the services growth strategy for the CSX account
  • Participate in identifying and promoting New Product Introduction (NPI) programs to address market needs
  • Work closely with the commercial team to ensure appropriate sales coverage and opportunities to achieve the services orders plan
  • Responsible for the overall management duties for assigned Service Managers and Technical/Material team for the CSX account
  • Provide effective leadership for assigned personnel regarding salary planning, performance appraisals, career coaching and development, and disciplinary action, as required
  • Lead efforts to ensure Customer Service excellence and implement Operation Safety Policy instructions and conduct fieldwork in compliance with all applicable regulations and employee safety practices
  • Ensure operational excellence in the areas of integrity, controllership, and compliance
  • Leverage Productivity tools to drive Purchased Labor and Material, Variable Cost, and Base
  • Provide inputs for short and long-term business planning (i.e. Op Plan, STRAP)
  • Ensure customer issues are investigated, analyzed and resolved in a timely manner
  • Lead reliability and material improvement strategy development and operational execution

Qualifications / Requirements

  • Bachelor’s Degree in business, science, engineering, technology or related discipline
  • Minimum of 8 years’ experience in field services including working with all aspects related to customer and contract management
  • Minimum of 5 years’ experience in leadership roles including building and leading complex and large professional teams
  • Minimum of 3 years’ of direct management experience leading customer success functions

Eligibility Requirements

  • Willing to work out of a Services site office located in Jacksonville, FL
  • Must be willing and available to travel 30%+ of the time
  • Proficient in English

Desired Characteristics

  • Bachelor’s or Master’s Degree in Engineering or Business Administration (MBA)
  • Strong business acumen and financial acumen
  • Strong operating background
  • Strong oral and written communication skills
  • Strong interpersonal and leadership skills
  • Six Sigma training or equivalent Quality training
  • Strong customer service mindset
  • Previous experience as a Field Service leadership experience
  • Prior Contract negotiations experience
  • Ability to interface and influence all levels of the customers organization, as well as other

Note: A lump sum relocation package may be offered where eligible.

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