Virtual Call Center Collections Representative

Published
June 26, 2020
Location
Jacksonville, FL
Job Type

Description

Company Overview:
At ADT, we’ve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.

Position Summary:
ADT is committed to hiring team members who are passionate about providing exceptional customer service - people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers' evolving needs, ADT also takes pride in upholding a rewarding work experience for all of our team members. The Collector I ensures receivables are collected while maintaining strong customer relations.Duties and Responsibilities:

  • Respond to customer questions, resolve issues within scope of responsibility, utilize the dispute management system to log and distribute service or other related issues that are causing payment to be withheld, and cannot be resolved in Account Services.
  • Answer general billing related questions, resolve billing issues, assist and direct customer to appropriate.
  • Area within ADT if issue is not within the scope of account services.
  • Meet pre-determined departmental standards for productivity and quality measures.
  • Initiate outbound calls to correct credit card payment errors, determine appropriate account number to post unidentified payments, Update account information, determine if service issues have been addressed.
  • Participate on internal quality/continuous improvement teams on a rotational basis.
  • Interface with SSO on billing service related issues.
  • other duties as assigned.

Compensation

  • We compensate based on experience.

Start Date and Schedule

  • This role will begin July 20th. 
  • Training schedule is Monday – Friday 8:30am – 5:30pm.
  • Work schedule after training is 12:30pm - 9:00pm
  • Monday – Friday (no weekends or holidays)

When you commit to us—we commit toyou. Our employees receive a comprehensive, full benefits package thatincludes:

  • Paid virtual training
  • Full benefits on the 1st of the month after 30 days of employment
  • Casual, yet energetic and engaging work environments
  • Medical, Dental, Vision, 401(k) with employer matching
  • Paid vacation time (We all need to recharge)
  • Tuition reimbursement, employee referral bonuses
  • Potential opportunities to work from home based on business needs
  • A culture of coaching, development and career growth opportunities

(Keywords:collections, collector, customer service, banking, relationship manager, clientrelations, guest services, client service associate, teller, banker, creditunion, front desk, receptionist, night auditor, keyholder, key holder, service,bartender, technical support, call center, virtual)

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