Sr. Systems Engineer

May 2, 2020
Neptune Beach, FL
Job Type


Job Description:
Senior IT System Engineer- BMC Remedy Developer/Admin is responsible for monitoring, configuration, administration, troubleshooting and maintenance of the BMC Remedy Core Suite and other supporting BMC technologies. Provide technical support and troubleshoot problems and perform scripting/programming to ensure stable and efficient operation of technology solutions. Drive and implement automation enhancements and process improvement efforts, are assigned to multiple complex systems/applications. Lead initiatives, oversee work results, provide training and serve as a technical resource for other Systems Engineers.

Essential Functions:
Configures, and customizes software solutions using the BMC Remedy Action Request System (ARS) platform
Configures, and customizes software solutions using the BMC Remedy IT Service Management ITSM Suite (IM, PM, AM, CM, SLA, CMDB, SRM & ADDM)
Designs and provides software solutions in ARS ensuring the process flow of the Remedy ITSM modules renders expectations in SmartIT/MYIT (Digital Workplace) UI
Experience with supporting the UI for the following BMC Products: Digital Workplace Advanced (DWPA), Smart IT, MY IT
Leverages the software development lifecycle to design, build, test, and implement solutions based on customers requirements
Assists in defining user requirements within the Remedy ITSM client applications
Develop custom applications and workflows to support the automation of manual and resource intensive business processes
Documents coding changes to be used for test and migration plans
Troubleshoots software bugs using client and server logging
Packages coding changes for releases to be migrated between the applicable environments, e.g., development, test and production
Provides the Operations and Maintenance Team system support, as needed
Performs standard administration system configuration
Works as part of a Team on customer engagements
May participate in Disaster Recovery planning and exercise

Preferred Work Experience:
7+ years related work experience or equivalent combination of transferable experience and education.

Preferred Education (not required):
Bachelor's degree or equivalent combination of experience and education

Additional Required Qualifications:
Demonstrated proficiency and experience in design, implementation, monitoring and troubleshooting technical infrastructure or development or equivalent combination of transferable experience and education
Extensive working knowledge of multiple technologies and their interfaces and integration
Creating and modifying objects using Developer Studio
Competent working in one or more environments highly integrated with an operating system
Experience with Data Migration Tool
Experience with Spoon
Experience implementing and administering/managing technical solutions in major, large-scale system implementations
High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy
Ability to manage tasks independently and take ownership of responsibilities
Ability to learn from mistakes and apply constructive feedback to improve performance
Ability to adapt to a rapidly changing environment
Proven leadership abilities including effective knowledge sharing, conflict resolution, facilitation of open discussions, fairness and displaying appropriate levels of assertiveness
Ability to communicate highly complex technica

Experis is an Equal Opportunity Employer (EOE/AA)

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