Sr. Systems Administrator

Robert Half
Published
February 22, 2021
Location
Jacksonville, FL
Category
Job Type

Description

Ref ID: 01120-9502859806

Classification: Systems Administrator

Compensation: DOE

Robert Half Technology is actively seeking a Sr. Systems Administrator for a 6-m CTH opportunity in Jacksonville, FL. No remote.

For serious consideration, please call Charles at (904) 997-9960.

BASIC FUNCTION:

The Systems Administrator must be customer service oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. Additionally this individual will be responsible for providing first line full network, server, and workstation support, and assist Information Services staff on all correlated duties. This role is responsible for handling the whole life cycle of several IT solutions, developing and coaching team members and pushing further for innovation and quality in the IT-Infrastructure area.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Actively analyze, design, implement and deliver new IT-Services and Solutions

• Foster operational excellence through streamlined IT processes, standardization and automation

• Innovate and monitor future trends, technologies and IT-solutions

• Train and improve the IT staff expertise and foster knowledge exchange between the team members

• Install, configure, and maintain physical and virtual server systems

• Install, configure, and maintain network systems

• Administer and support core Microsoft technologies

• Develop and implement project plans, risk assessments and contingency plans

• Define and document best practices and support procedures

• Carry out special tasks at Management’s direction

• Participate in the team’s on-call support rotation

• Provide Level 3 advanced level support (hardware and software)

• Responsibilities will also include tracking/troubleshooting each component and supporting developers in reconfiguring systems to meet test requirements.

• Interact with other groups on the contract as well as outside vendors to find solutions to problems.

• Technicians may be asked to adjust schedules when staffing is limited or workload is high.

• They are responsible for communicating with customers, creating and updating the problem tickets associated with all work that they perform.

• There is a Service Level Agreement of four hours with response and resolve times stipulated.

• Provide Support between 7:00 a.m. and 6:00 p.m. Monday through Friday, and Saturday between 9:00 a.m. and 1:00 p.m. Position might require occasional shift adjustments as required; including evening and weekend shifts.

• Responsibilities will also include tracking/troubleshooting each component and supporting developers in reconfiguring systems to meet test requirements.

• Interact with other groups on the contract as well as outside vendors to find solutions to problems.

• Diagnose hardware and software failures, communicate the remediation plans to users, and provide status updates.

• IT Asset management and control

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