Sr. Learning Specialist-Claims Field Trainer (Dade/Broward Counties)

Citizens Property Insurance Corporation
October 9, 2019
Jacksonville, FL
Job Type


A career at
Citizens is unlike a career at any other insurance company, because Citizens is
unlike any other insurance company. If you are looking for an opportunity in
which you can stretch to your full potential, expand your knowledge and grow
your career, you have found it.  

Searching for
a place to make your mark? Every great team depends on the individual
contributions of its members; the skills, talents and the passion that each and
every team member brings. At Citizens, we’re interested in building a workforce
of top achievers committed to our company’s success – and their own. Our
company values the knowledge that comes from experienced individuals with a
variety of backgrounds, in or out of insurance.

Property Insurance Corporation was created by the Florida Legislature in August
2002 as a not-for-profit, tax-exempt, government entity. Our Mission is to
provide property insurance protection in Florida to those who are, in good
faith, unable to obtain coverage through the private market while also
providing the utmost in customer service. Our Values are Public Service,
Integrity, Respect, Responsiveness and Sound Judgment. We strive to not only
provide affordable insurance products and services but also to provide sound
financial responsibility to the Citizens of Florida.

Citizens, employees do more than live up to their potential – they exceed it.
So what are you waiting for? Come discover the career you never expected – at


If you
are enthusiastic, passionate about learning and know your way around a claim
file the Senior Learning and Development Field Trainer position is for you. This position will support the claims organization through
the design, development and delivery of claims training programs. This role
requires strong interpersonal skills, communication skills, the ability to
collaborate with subject matter experts and strong project management skills to
ensure training is delivered accurately and timely.


  • Models ethical behavior and executes job responsibilities in
    accordance with Citizens core values, ethics and information protection

  • Train and mentor adjusters based on training needs of the
    business in order to improve on-the-job performance.

  • Coach, counsel and train staff by conducting ride along/side
    by sides, reviewing workload and provide input on any learning gaps.

  • Collaborate with Subject Matter Experts (SME) or customers in
    course design, curriculum development and materials creation.

  • Partner, build and maintain relationships with vendors,
    contingent workers, not limited to local colleges, universities and associations.

  • Facilitate learning using a variety of platforms.

  • Design, develop and implement complex time-sensitive
    instructional materials with identifiable measurable objectives to achieve
    desired learning outcomes and ensure high quality standards.

  • Lead high impact large scale projects from start to finish
    with minimal or no supervision.

  • Consult with various business unit leaders keeping a pulse on
    the business to identify training needs and coordinate learning.

  • Work with Learning and Development Manager to meet department
    objectives. Coach, mentor and train other L&D staff. Review and approve
    training materials at L&D Manager’s request. Provides leadership in absence
    of L&D Manager.


  • Knowledge of principles, techniques and methods of adult
    learning; use of virtual aids; learning processes; curriculum development
    education and training evaluation.

  • Strong knowledge and understanding of property insurance
    operations, agency and/or underlying principles and related Florida laws and

  • Problem solving orientation, flexible and positive attitude.

  • Rapidly assimilate information and complex technical concepts
    when preparing to facilitate new and updated courses.

  • Detail-oriented, organized, self-starter and self-motivator.

  • Adjust easily to changing assignments and environmental

  • Exceptional verbal, written and presentation skills.

  • Ability to build cross-functional relationships.

  • Proficient in MS Office Suite (Word, Excel, Outlook);
    advanced in PowerPoint, proficient in virtual learning platform, Leader Guide
    Pro and polling software.

  • Work independently with minimal supervision, setting
    priorities and demonstrating excellent project management skills.

  • Ability to travel within the market and occasional overnight

  • Utilize strategic thinking when making decisions.


  • Bachelor’s Degree OR 4 years relevant experience OR a
    combination of college education and relevant experience equivalent to 4 years.


  • 5 or more years of experience in instructional design, course
    development and facilitation.

  • 5 or more years of property and casualty claims adjusting experience.


  • 2-20 General Lines License or 620 Resident All-Lines Adjuster

  • Experience presenting to large groups (50 or more

  • 8 years of experience in instructional design and course

  • Proficient in conducting investigations, damage assessments
    and utilizing estimating software.

  • Field Claims Experience.

  • Insurance Designations (AIC, CPCU, CLU, CHFC, ARM, INS).


position requires the ability to sit and stand for long periods of time, hear
and converse over the telephone and key frequently on a computer (4 hours or
more a day). Position also requires occasional overnight travel.

addition to a competitive salary, Citizens offers its employees an outstanding
total rewards package, including:

  • Retirement savings plan with an 8 percent company match

  • Medical, dental and group life insurance

  • Paid time off: vacation, sick and holiday leave

  • Tuition reimbursement

  • Professional and leadership development opportunities

  • Flexible work schedule

  • On-site wellness activities

  • Employee recognition programs

  • Relocation assistance (where applicable)

  • Community and volunteering opportunities

  • Casual dress and more

is proud to be an equal opportunity employer. 

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