Software QA Analyst – I

Citizens Property Insurance Corporation
October 10, 2019
Jacksonville, FL
Job Type


A career at Citizens is unlike a career at any other
insurance company, because Citizens is unlike any other insurance company.

If you are looking for
an opportunity in which you can stretch to your full potential, expand your
knowledge and grow your career, you have found it.

Winner of the 2017
WorldatWork Seal of Distinction, one of only seven companies throughout Florida
to receive this award, Citizens is a diverse team of professionals helping
people and communities throughout Florida.

At Citizens, employees
do more than live up to their potential – they exceed it.

So what are you waiting
for? Come discover the career you never expected – at Citizens.


the direction of team leads and managers, this position is responsible for
developing and executing functional tests using manual and automated approaches
to test new or modified applications/systems primarily in a web-based
environment. This position is also assists in developing and implementing
strategies to increase test coverage. The Software Quality Assurance Analyst –
I position provides input into the quality processes and continually improves
the effectiveness and efficiency of testing within the Information Technology



  • Identify, communicate and track issues to closure working in close collaboration with cross- functional development team including analysts and developers.

  • Execute test plans to verify the adherence to the company’s software development process and requirement/functional specifications.

  • Provide input and support for the development of test approaches, plans, procedures, data, environment and test script automation where possible.

  • Assist in the creation and adoption of automation standards, procedures, and processes. .

  • Participate in software requirements gatherings meetings.

  • Knowledge of basic database and data warehouse concepts including basic SQL querying skills

  • Knowledge of automated test tools as well as test management tools

  • Knowledge of the software development lifecycle and of varying software development methodologies and how the tester role and testing processes work within each

  • Good interpersonal, verbal and written communication skills, including technical documentation

  • Ability to manage multiple tasks, work in a collaborative team environment; be responsive to project and customer needs, and work under tight deadlines

  • Ability to perform quality assurance tasks and apply quality assurance best practices.

  • Service-oriented, self-motivated, with keen attention to detail

  • Ability to work well within a cross functional development team building relationships with developers, testers, and release managers in order to collaborate and deliver working, valuable software. 


  •  Associates degree in Computer Science/ Information Technology or related field OR 2 years of relevant experience OR a combination of college education and relevant work experience equivalent to 2 years.
  • 1 or more years of experience working in an enterprise-level web-based environment.

  • Basic knowledge of testing approaches and Quality Assurance methodologies. 


  • Experience with QuickTest Professional and Quality Center, Service Test and compatibility Lab or similar tools.

  • Experience in agile and Lean development methodologies including Scrum, XP and Kanban

  • Experience or certification in COBIT or ITIL or similar standards
  • Knowledge of Property and Casualty insurance industry
  • Experience testing web applications for the insurance industry 

PHYSICAL REQUIREMENTS: This position requires the ability to sit for long periods of time, hear and converse over the telephone, and key frequently on a computer (4 or more hours per day).

In addition to a competitive salary, Citizens offers its employees an outstanding total rewards package, including:

  • Retirement savings plan with an 8 percent company match
  • Medical, dental and group life insurance

  • Paid time off: vacation, sick and holiday leave

  • Tuition reimbursement
  • Professional and leadership development opportunities

  • Flexible work schedule
  • On-site wellness activities
  • Employee recognition programs
  • Relocation assistance (where applicable)

  • Community and volunteering opportunities

  • Casual dress and more 
Citizens is proud to be an equal opportunity employer.
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