The Analyst, Software Configuration is responsible for configuration, support, and end-user training of Zuora for Finance and Sales team members as needed. The Analyst, Software Configuration meets with end users to gather requirements and make modifications to meet business needs. This position is expected to be the primary subject matter expert and first point of contact for Zuora and will be expected to provide guidance to business users around best practices.
WORK EXPERIENCE REQUIRED
2 years of experience configuring and supporting Zuora in a production environment
2 years of experience troubleshooting production issues related to Zuora
2 years of experience gathering requirements from internal customers
2 years of experience testing configuration changes and system integrations
1 year of experience with training of end users
EDUCATION AND CERTIFICATION REQUIRED
Bachelors degree in Computer Science, Information Systems, or other related field. 3 years of work experience in Computer Science or Information Systems would be considered in lieu of a degree.
SPECIALIZED SKILLS & KNOWLEDGE REQUIRED
Strong knowledge of Zuora configuration, including product catalogs, billing and payment runs, account creation, subscription amendments, and reporting
Experience with Salesforce integration, including Zuora CPQ (Z-Quotes and Z-360)
Experience configuring taxation in Zuora and integration with Avalara
Experience working with integrated payment gateways
Experience using JIRA a plus
Experis is an Equal Opportunity Employer (EOE/AA)