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To receive telephone calls from relocating customers and successfully position the call for a sale or to schedule a field appointment for an outside sales representative.
Duties & Responsibilities:
- Take qualified customers through critical selling path of gathering information, determining needs and scheduling installation appointment or scheduling an appointment for a field sales representative.
- Must be a subject matter expert on relocation offers and promotions.
- Ensure customer satisfaction by providing a high level of service to retain customer.
- Work with other business units to resolve relocation issues, i.e. service, technical, credit/adjustments, etc).