Project / Change Management Consultant – Merchant Services Ops

Bank of America
Published
September 19, 2022
Location
Jacksonville, FL
Category
Job Type

Description

Project / Change Management Consultant -- Merchant Services Ops

Charlotte, North Carolina;Jacksonville, Florida; Dallas, Texas; Kennesaw, Georgia; College Park, Georgia

Job Description:

Merchant Services is newly formed line of business focused on providing, point of sale, online and security solutions for small business and GBAM clients. The Merchant Operations team provides onboarding, training and back office processing to support this functionality.

This role will be responsible for managing large scale, cross functional projects to support the Merchant Services Operations. Primary focus will be to support horizontal initiatives that cross functional operational areas.

Role Responsibilities:

  • M-F 8-5, must be able to work weekends for tech releases as needed

  • Strong project management skills, including the ability to prioritize work and meet deadlines

  • Demonstrated ability to be detail-oriented on business process concepts

  • Strong written and verbal communications skills; comfortable interacting with senior leaders

  • Ability to facilitate meetings, capture key outcomes/actions and own project/process documentation

  • Analytical skills with ability to comprehend, document, evaluate and improve complex business processes

  • Self-motivation, self-direction, organizational skills and the ability to manage priorities without sacrificing quality or timelines

  • Ability to work in a fast-paced environment with strong attention to detail and accuracy

  • Effectively deals with ambiguity and adapts to changing circumstances

  • Ability to work with diverse team members in virtual environment

  • Proficiencies in Microsoft Office products (Word, Excel, PowerPoint, Visio) required

  • Communicates, influences, and negotiates both vertically and horizontally, within and outside the programs sponsoring organization

  • Develops, maintains, and reports on an overall integrated delivery plan

  • Ensures compliance with all applicable Bank standards and FLU procedures relating to change management Required Skills:

  • 1 to 3 years of change management and program experience

  • Experience working on large-scale and complex people process and technology projects

  • Knowledge of Agile and PPRT(or similar project management tools)

  • Effectively deal with ambiguity and adapt to changing circumstances

  • Excellent written and verbal communication skills, including tailoring the message to the audience, and documenting findings and recommendations

  • Ability to manage multiple priorities in a fast-paced, matrix environment

  • Very strong self-motivation, self-direction, organizational skills, and the ability to manage priorities without sacrificing quality or timelines

  • Strong analytical and presentation skills; ability to synthesize data into actionable reports and communicate concepts

  • MS Office proficiency (Excel, PowerPoint, Word, Project, Visio) Desired Skills:

  • Knowledge and experience with the Bank of Americas Enterprise Change Management Policy and Standards and how the policy standards apply to both material and non-material change types.

  • Experience with JIRA

  • Experience in effectively interacting with senior management

  • Bachelor's or graduate degree or equivalent experience

  • Project management certification , Six Sigma certification, or equivalent experience)

  • Enterprise Description Engages with business partners to analyze, implement, and update processes by utilizing sound process improvement models and techniques. Manages design or redesign of processes or projects using Agile and six sigma methodologies. Integrates best practices with process design to ensure continuous process improvement. Builds action plans and drives execution. Applies business redesign concepts, practices and Agile methodology. Will lead cross functional teams teams to achieve process or project objectives. Processes are within a product or service delivery within a single business unit or department and are typically directed toward improving a single business, product, or function.

Job Band:

H5

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

M-F 8-5, must be able to work weekends for tech releases as needed

Referral Bonus Amount:

0

Job Description:

Merchant Services is newly formed line of business focused on providing, point of sale, online and security solutions for small business and GBAM clients. The Merchant Operations team provides onboarding, training and back office processing to support this functionality.

This role will be responsible for managing large scale, cross functional projects to support the Merchant Services Operations. Primary focus will be to support horizontal initiatives that cross functional operational areas.

Role Responsibilities:

  • M-F 8-5, must be able to work weekends for tech releases as needed

  • Strong project management skills, including the ability to prioritize work and meet deadlines

  • Demonstrated ability to be detail-oriented on business process concepts

  • Strong written and verbal communications skills; comfortable interacting with senior leaders

  • Ability to facilitate meetings, capture key outcomes/actions and own project/process documentation

  • Analytical skills with ability to comprehend, document, evaluate and improve complex business processes

  • Self-motivation, self-direction, organizational skills and the ability to manage priorities without sacrificing quality or timelines

  • Ability to work in a fast-paced environment with strong attention to detail and accuracy

  • Effectively deals with ambiguity and adapts to changing circumstances

  • Ability to work with diverse team members in virtual environment

  • Proficiencies in Microsoft Office products (Word, Excel, PowerPoint, Visio) required

  • Communicates, influences, and negotiates both vertically and horizontally, within and outside the programs sponsoring organization

  • Develops, maintains, and reports on an overall integrated delivery plan

  • Ensures compliance with all applicable Bank standards and FLU procedures relating to change management Required Skills:

  • 1 to 3 years of change management and program experience

  • Experience working on large-scale and complex people process and technology projects

  • Knowledge of Agile and PPRT(or similar project management tools)

  • Effectively deal with ambiguity and adapt to changing circumstances

  • Excellent written and verbal communication skills, including tailoring the message to the audience, and documenting findings and recommendations

  • Ability to manage multiple priorities in a fast-paced, matrix environment

  • Very strong self-motivation, self-direction, organizational skills, and the ability to manage priorities without sacrificing quality or timelines

  • Strong analytical and presentation skills; ability to synthesize data into actionable reports and communicate concepts

  • MS Office proficiency (Excel, PowerPoint, Word, Project, Visio) Desired Skills:

  • Knowledge and experience with the Bank of Americas Enterprise Change Management Policy and Standards and how the policy standards apply to both material and non-material change types.

  • Experience with JIRA

  • Experience in effectively interacting with senior management

  • Bachelor's or graduate degree or equivalent experience

  • Project management certification , Six Sigma certification, or equivalent experience)

  • Enterprise Description Engages with business partners to analyze, implement, and update processes by utilizing sound process improvement models and techniques. Manages design or redesign of processes or projects using Agile and six sigma methodologies. Integrates best practices with process design to ensure continuous process improvement. Builds action plans and drives execution. Applies business redesign concepts, practices and Agile methodology. Will lead cross functional teams teams to achieve process or project objectives. Processes are within a product or service delivery within a single business unit or department and are typically directed toward improving a single business, product, or function.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Learn more about this role

Full time

JR-22076478

Band: H5

Manages People: No

Travel: Yes, 25% of the time

Manager:

Talent Acquisition Contact:

Robin Bennett

Referral Bonus:

0

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .

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