Product Support with Marketing automation Exp.

Zenex Partners, Inc
January 25, 2022
Atlanta, GA
Job Type


Product Support with Marketing Automation Exp.

Location:- 100% Remote

Duration:- Full-Time

About Client:-

Our Client is into AI-Powered Marketing Platform empowers cutting edge B2C brands to drive 1:1 marketing on every channel. It is growing rapidly and has consistently been rated a leader in the Customer Data Platform (CDP) and Multi-channel marketing automation categories. It has been recognized as one of the fastest-growing tech companies in North America in the recent Deloitte’s Technology Fast 500 list, and has raised a total of $65M in venture capital.

Responsibilities of Product Support Specialist/ Technical support

  • Be the product expert and provide technical and non-technical supports via tickets, phone & chat.
  • Analyze, track and resolve customer questions in a prompt manner to ensure the highest level of client satisfactions.
  • Identify, organize and prioritize issues based on severity & customer impacts.
  • Document problem resolution steps, compile and update user documentation, including but not limited to training materials, technical manuals, technical support FAQs.
  • Communicate effectively with other cross-functional team members to translate business needs and product requirements into new solutions for customers

Drop files here browse files ...

Related Jobs

Delivery Driver I   Jacksonville, FL new
January 26, 2022
Lead Software Engineer   Atlanta, GA new
January 26, 2022
Software Implementation Manager   Atlanta, GA new
January 26, 2022
Security Guard Armed   Jacksonville, FL new
January 26, 2022
Security Officer - Armed   Orange Park, FL new
January 26, 2022