Operations Manager – Jacksonville, FL

September 16, 2020
Jacksonville, FL
Job Type


Operations Manager - Jacksonville, FL

5849-Florida - Jacksonville

8000 Forshee Dr
Jacksonville, Florida, 32219
United States

WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 50,000 team members support customers around the world from more than 350 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.  

General Description of Position:

Plan, direct and coordinate the operations of the branch. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources.


Essential Functions/ Job Duties:

  •  Responsible for the operations within the warehouse, may include following departments or employees - routing/dispatching, receiving, forklift operations, truck driving/maintenance, general warehouse and inventory.
  •  Responsible for all phases of employment including interviewing, selecting, training, monitoring, disciplining and terminating warehouse staff.
  •  Develop supervisors and team leaders to effectively oversee the daily routines of their assigned teams
  •  Closely monitor the compliance with all safety policies and operation of equipment.
  •  Research, recommend and implement appropriate equipment to ensure safe transport and storage of all products
  •  Develop and maintain quality process and measures to increase efficiency and customer satisfaction.
  •  Oversee the completion of all required paperwork and data entry by warehouse team.
  •  Coordinate scheduling and routes with drivers and dispatcher
  •  Work closely with accounting to resolve problems with invoices and billing.
  •  Partner with Safety Director to continuously improve and enhance safety discipline, practices, and policies.
  •  Ensure materials are stored properly to conserve space and comply with safety procedures.
  •  Oversees the rotation of inventories within the warehouse, as needed.
  •  Monitor and measure warehouse performance and quality measures.
  •  Provide reporting to management as required.
  •  Develop and recommend annual budget requirements for the warehouse, including staffing levels and justification for new or replacement material handling equipment.
  •  Adjust staffing levels to meet peak customer demand.
  •  Keep warehouse accessible and safe for branch staff and visitors.

Additional Functions/ Job Duties:

  •  Meet with customers, in partnership with sales representative, to discuss warehouse capabilities or concerns.
  •  Work with packaging engineers/designers to meet customer needs.
  •  Other duties as assigned.


  •  Bachelor’s Degree in Business Management, Industrial Management or related field preferred
  • Must have background in distribution or LTL freight
  • Must have understanding of DOT / transportation
  •  Four or more years of experience in warehouse team leader or supervisor required
  •  General fluency in English required, verbal and written
  •  Intermediate computer literacy required, preferred knowledge of MS Office


What we offer:

  •  Corporate culture based on integrity, respect, accountability and excellence
  •  Comprehensive training with numerous learning and development opportunities
  •  An attractive salary reflecting skills, competencies and potential
  •  A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans. 

Keywords: operations manager, as400, as 400, P&L, safety, excel, distribution, warehouse, fulfillment, dispatching, receiving, inventory, supply chain, routing, fleet, lanes, routes, scheduling, suppliers, vendors, packaging, packaging distribution, bottles, bags, pouches, corrugated, LTL, freight, DOT, inventory control





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