Kforce has a client in search of an Operations Center Technician I in Jacksonville, FL.
This position is responsible for maintaining, tracking physical assets, and monitoring and resolving issues associated with information systems products and services. This requires the incumbent to be fully knowledgeable of appropriate tools, technologies, and methodologies to provide optimal solutions for meeting customer needs.
- Provide next path escalation of issues in an accurate and timely manner for all production incidents, both internally and externally with a strong focus on customer service
- Facilitate triage and verification of all escalated problems
- Minimize disruption by facilitating communication between impacted parties
- Schedule implementation meetings with appropriate parties; may serve as meeting facilitator and record key action items; distribute these to appropriate team leads
- Follow up and provide required documentation of issues through resolution
- Work with internal teams to maintain, develop, and improve operational processes and procedures