Operations Analyst

Bank of America
Published
July 10, 2021
Location
Jacksonville, FL
Category
Job Type

Description

Job Description:

Job Description:

Responsible for the day-to-day analysis, research and resolution of varied problems. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training. Individuals typically have 2 to 4 years of experience.

The role is part of the Loan Administration team in Specialty Product Servicing under the Mortgage and Vehicle Servicing Operations.

Responsibilities include, but are not limited to:

  • Engages as business representative on customer statements/letter production.
  • Develops subject matter expertise regarding document delivery process and associated SLA’s.
  • Monitors daily SLA performance and production of customer statements and letters, providing feedback as representative of the Load Administration functions, ensuring adherence to established quality standards.
  • Collaborates with business partners in technology and document production regarding process improvements and problem resolution.
  • Escalates process concerns to senior leader and appropriate business partners.
  • Coordinates review and approval of key decisions by senior leadership within SPS.
  • Reports to Senior Group Operations manager.

Required Skills:

  • At least 2-4 years of  project participation or pipeline management experience
  • Customer-centric approach to problem resolution.
  • Must work well independently but thrive in a team environment
  • Strong ownership skills.
  • Must have a strong and positive work ethic and follow Bank of America's Core Values.
  • Must be flexible and adapt quickly to change.
  • Ability to multi-task and meet specific performance goals.
  • Knowledge of PC functions in a Windows based environment, including proficiency in Excel and Word.
  • Excellent written and oral communication skills.
  • Must be a meets in performance results
  • Initially you may be required to work from home and/or remotely in this role:
    • Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)
    • Sufficient room to set up a laptop, monitor, keyboard and mouse
    • Comfortable space to work for a full shift
    • Quiet, private and SECURE space in which to work

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0 -->

Job Description:

Job Description:

Responsible for the day-to-day analysis, research and resolution of varied problems. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training. Individuals typically have 2 to 4 years of experience.

The role is part of the Loan Administration team in Specialty Product Servicing under the Mortgage and Vehicle Servicing Operations.

Responsibilities include, but are not limited to:

  • Engages as business representative on customer statements/letter production.
  • Develops subject matter expertise regarding document delivery process and associated SLA’s.
  • Monitors daily SLA performance and production of customer statements and letters, providing feedback as representative of the Load Administration functions, ensuring adherence to established quality standards.
  • Collaborates with business partners in technology and document production regarding process improvements and problem resolution.
  • Escalates process concerns to senior leader and appropriate business partners.
  • Coordinates review and approval of key decisions by senior leadership within SPS.
  • Reports to Senior Group Operations manager.

Required Skills:

  • At least 2-4 years of  project participation or pipeline management experience
  • Customer-centric approach to problem resolution.
  • Must work well independently but thrive in a team environment
  • Strong ownership skills.
  • Must have a strong and positive work ethic and follow Bank of America's Core Values.
  • Must be flexible and adapt quickly to change.
  • Ability to multi-task and meet specific performance goals.
  • Knowledge of PC functions in a Windows based environment, including proficiency in Excel and Word.
  • Excellent written and oral communication skills.
  • Must be a meets in performance results
  • Initially you may be required to work from home and/or remotely in this role:
    • Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)
    • Sufficient room to set up a laptop, monitor, keyboard and mouse
    • Comfortable space to work for a full shift
    • Quiet, private and SECURE space in which to work

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:
Job Description:

Responsible for the day-to-day analysis, research and resolution of varied problems. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training. Individuals typically have 2 to 4 years of experience.

The role is part of the Loan Administration team in Specialty Product Servicing under the Mortgage and Vehicle Servicing Operations.

Responsibilities include, but are not limited to:

  • Engages as business representative on customer statements/letter production.
  • Develops subject matter expertise regarding document delivery process and associated SLA’s.
  • Monitors daily SLA performance and production of customer statements and letters, providing feedback as representative of the Load Administration functions, ensuring adherence to established quality standards.
  • Collaborates with business partners in technology and document production regarding process improvements and problem resolution.
  • Escalates process concerns to senior leader and appropriate business partners.
  • Coordinates review and approval of key decisions by senior leadership within SPS.
  • Reports to Senior Group Operations manager.

Required Skills:

  • At least 2-4 years of  project participation or pipeline management experience
  • Customer-centric approach to problem resolution.
  • Must work well independently but thrive in a team environment
  • Strong ownership skills.
  • Must have a strong and positive work ethic and follow Bank of America's Core Values.
  • Must be flexible and adapt quickly to change.
  • Ability to multi-task and meet specific performance goals.
  • Knowledge of PC functions in a Windows based environment, including proficiency in Excel and Word.
  • Excellent written and oral communication skills.
  • Must be a meets in performance results
  • Initially you may be required to work from home and/or remotely in this role:
    • Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)
    • Sufficient room to set up a laptop, monitor, keyboard and mouse
    • Comfortable space to work for a full shift
    • Quiet, private and SECURE space in which to work

Shift:

1st shift (United States of America)

Hours Per Week: 

40

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