Onboarding Operations Associate – Jacksonville

TEKsystems, Inc
Published
September 12, 2020
Location
Jacksonville, FL
Category
Job Type

Description

Who are we? We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

Why Us? We believe in cultivating an environment that breeds opportunity and encourages people to be the best version of themselves. Our team members see work as more than just a job-it's a career built on passion, grit and ambition. From achieving personal success to lifting others up to do the same, we all rise together. We help people achieve their goals-and then some. Our culture is centered around making an impact. We believe in doing what we love and encouraging others to do the same. Whatever direction you're headed, you'll find talented, driven and passionate members of the TEKsystems family creating meaningful work.

Job Summary:

The Onboarding Operations Associate is responsible for ensuring our customers - including but not limited to contract employees, clients, program offices, and alternative delivery teams - receive superior post-offer screening support as well as on-boarding and off-boarding support.

Key Responsibilies:

Candidate process and pre-start documents

* Provide world class customer service in every interaction to ensure a quality candidate experience

* Receive and review onboarding trigger (ESF, SIF, or other forms)

* Communicate all pre-employment screen requirements to the CSA, and coordinate contractor orientations, I9s, and other local onboarding requirements with the local field office

* Ensure all potential contract employees adhere to pre-employment screen guidelines and are removed from the process if they are not compliant

* Enter and manage background, drug testing and medical screening process for contractors

* Manage the HR folder process to ensure onboarding paperwork is completely in a timely manner

* Emphasize usage of Direct Deposit or electronic deposit and CashPay to all contractors and clients

* Provide pre-employment documents and screen requirements to the candidate for review and signature

Client requirements management

* Ensure client pre-employment requirements, forms, policies, and documents with regard to onboarding are kept current and validated with Compliance departments.

* Manage client requirements for the onboarding packet (e.g. authorization forms, drug tests, background checks etc.) and update the Candidate Tracker with contractor data until candidate is cleared to start

Candidate data and lifecycle management

* Ensure that candidate information is set up in the system and appropriate provisioning is complete (security, email accounts, asset re-allocation for job/position changes)

* Ensure accurate and timely entry of candidate data, onboarding process updates, and all other required documentation within the onboarding and compliance process

* Document all candidate/contractor touchpoints and communicate updates in a timely manner

Compliance and issue resolution

• Support issue resolution with regards to the Onboarding process, including working closely with the field office to communicate required activities that need to happen in the field, and interacting with contractor for the required follow-ups with a goal of ensuring customer satisfaction and timeliness

Candidate off-boarding

* Manage and communicate off-boarding requirements

* Manage candidate off boarding, including termination notification, completion of unemployment data, meetings and hearings

Competencies:

  • Ability to prioritize, organize, problem solve and meet deadlines and goals
  • Ability to communicate effectively and provide follow up
  • Capability of working in a team oriented environment that is fair, open and honest
  • Thorough knowledge of business policies and human resource practices
  • Excellent written/oral communication and interpersonal skills
  • Strong decision making ability
  • Integrity and ability to maintain confidentiality and personal credibility
  • Ability to tackle complex issues and develop innovative, practical solutions
  • Understanding of the Allegis organization; context, complexity, dynamics, key issues and driver
  • Understanding how information impacts the operating company and how data will be used to support operating company decisions
  • Action and detail oriented; able to prioritize while handling multiple tasks

Qualifications:

  • 2 + years' experience in a customer service related position
  • Associates degree or two years of applicable experience in customer service

Personal Attributes:

  • Natural team player
  • Confidential and diplomatic
  • Self-starter/initiator
  • Critical thinker
  • Seeks growth and self-improvement
  • Flexible
  • Resilient/composed
  • Self-aware
  • Ability to prioritize, organize, problem solve and meet deadlines and goals
  • Ability to communicate effectively and provide follow up
  • Ability to build strong partnerships with all internal customers, both in their own office and from a distance
  • Understanding how information impacts the operating company and how data will be used to support operating company decisions
  • BA/BS degree in Human Resources, Business, and Accounting preferred
  • Action and detail oriented; able to prioritize while handling multiple tasks

Comprehensive Benefits Package:

Employees receive a competitive base salary and an exceptional benefits package including a 401(k) company matched retirement savings plan, parental leave and vacation, personal and holiday pay.

  • Medical - BlueCross BlueShield Preferred Provider Organization (PPO) with a Health Savings Account (HSA)
  • Dental - MetLife
  • Vision - Vision Service Plan (VSP)
  • Insurance - Life and Accidental Death & Dismemberment (AD&D)

Additional benefits include:

  • Short-term and long-term disability
  • Dependent Care Flexible Spending Account
  • Education assistance
  • Employee discounts on cars, electronics, travel, etc.

The Company is a equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.

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