Network Administrator

Published
February 13, 2021
Location
Jacksonville, FL
Category
Job Type

Description

Position Overview: This position is responsible for maintaining organization WAN, LAN, Internet, and intranet systems ensuring security and integrity. Collaborates with Regional IT Coordinators and IT Management to create and implement best practices across the organization. Independently researches and resolves software and hardware problems. Performs day-to-day tasks and maintenance for the organization's servers and network. Serves as a technical training resource for regional IT coordinators and staff.

Role and Responsibilities

  • Develop and maintain a thorough understanding of network and voice infrastructure
  • Maintain and configure Cisco routers, switches, firewalls, VoIP, video, and security appliances and other products for access to vital business applications
  • Work with hardware/software vendors and service providers to maintain a stable and secure environment
  • Consult with IT Management to analyze technology needs and determine the scope and priorities of projects
  • Respond timely to requests from users experiencing problems with hardware, software, networking, and other computer-related technologies
  • Troubleshoot and resolve network hardware, software application, phone, and security system issues
  • Handle problem recognition, isolation, research, resolution, and follow-up for end-user problems
  • Log and track requests using IT ticketing system
  • Maintain inventory, records, and documentation
  • Troubleshoot and repair layer 1 cabling issues (copper/fiber)
  • Support a hybrid Active Directory and Office365 environment
  • Compile data to evaluate tools, systems, and programs to better the organizations technology platform
  • Conduct on-site and virtual trainings on the organization's technology, hardware, and software
  • Build and maintain working relationships with staff to understand program needs and communicate those needs to IT leadership
  • Any other duties as assigned by management

Qualifications and Education Requirements

Required:

  • Bachelor's in Computer Information Systems, or related field
  • Minimum two years related experience required; preferably in a non-profit or educational environment
  • Cisco CCNA or equivalent certifications/experience
  • Knowledge of routing, switching, and wireless implementation and support
  • Knowledge of Cisco Unified Communications, VoIP, and video implementation and support
  • Desire and ability to learn and support new applications and technology
  • Strong understanding of OSI model
  • Strong troubleshooting methodology and high attention to detail
  • Current Florida driver's license
  • Ability to work with minimal supervision and effectively communicate progress
  • Ability to lift 50 pounds
  • Ability to communicate in an understandable, polite, and friendly manner, both written and verbal
  • Strong organizational skills and the ability to thrive in a fast-paced, multi-task, multi-location, small business environment
  • Must be comfortable supporting a user base of 500+ staff and 3500+ students

Other Requirements:

  • Must adhere to the organization's values and principles
  • Upholds the ethical standards of the organization and 6B-1.001 Code of Ethics of the Education Profession in Florida
  • Follows policies and procedures of the organization
  • Ability to occasionally work during maintenance windows on evenings and weekends
  • Must have a safe and dedicated workspace at home

Preferred:

  • Experience in supporting multiple locations
  • CompTIA A+, N+, Security+
  • Microsoft OS and Server certifications
  • Technical training experience
  • Strong customer service and interpersonal skillset
  • Strong keyboarding skills
  • Good self-management
  • Strong ability to work with a team

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