Mortgage Resolution Associate

Bank of America
Published
September 15, 2021
Location
Jacksonville, FL
Category
Job Type

Description

Job Description:

Line of Business Posting Description:

Reports directly to Business Control Manager over the Mortgage Resolution Witness Support (MRWS) Team. Appear at depositions, hearings, trials or other sworn court proceedings as an expert witness for the Bank. Must be well-groomed and should dress neatly out of respect for the court and the justice system. Attend mediations, settlement conferences, arbitrations, or ADRs as an authorized representative for the Bank or its investors. Extensive experience testifying in court; must have a disciplined, calm, and professional demeanor. Assist Site Managers, In-House Legal or Outside Counsel with strategizing case resolution based on outside counsel's recommendation. Reviews In-House Legal or Outside Counsel opinions and prepares summaries to Senior or Executive Management for analysis and decision. Reviews Settlement Agreements for accuracy in accordance with case facts and business objectives. Present case information and settlement proposals to Senior Management or Key Executives as required. Performs highest level of substantive legal or factual research as needed. Interacts with Outside Counsel and business unit clients with minimal supervision. Uses advanced skills developed through substantial default mortgage servicing and/or origination's experience and is a relied upon resource for complex matters. Holds authority to settle litigated matters up to documented thresholds.

Job Posting Description:

Legal Order and Case Resolution Operations manages and processes legal documents and court orders served on Bank of America including levies, garnishments, subpoenas, small claims, direct suits, actions, counterclaims, and class actions involving bank products like deposits, credit cards, and mortgage and vehicle loans.  The Representative team within LOCRO is responsible for appearing in-person and virtually during legal events such as hearings, depositions and mediations as representatives of Bank of America.  Each Mortgage Resolution Associate on the team: Travels anywhere in the United States for court appearances; overnight trips average 48 hours in length; notice for travel can be as little as 24 hours in advance. Collaboratively prepares for appearances to fully understand all legal documents and business records related to the case and to ensure valid evidence is presented by Bank of America. Accurately and professionally communicates Bank of America’s position in verbal and written formats consistent with the expectations of the legal system and settings. Negotiates settlements within pre-authorized limits in all legal settings. Independently manages a case load according to deadlines and deliverables dictated by the courts, federal/state law, or business procedures. Proactively builds and sustains internal/external partnerships and coalitions to better facilitate the accuracy and timeliness of all work. Collaborates with teammates to manage the entire portfolio of cases and balance workload across the team. Manages travel logistics and expenses within corporate guidelines

Required Skills:

  • Strong ability to analyze legal documents and apply procedures to accurately identify/execute needed action is required (Detailed diagnostic analysis and Troubleshooting problem solving).

  • Public speaking skills to deliver accurate and specific information in a legal setting and respond to questions/cross-examinations is required

  • Ability to build and maintain relationships within and outside the organization with people who are, or might someday be, instrumental in achieving work-related goals (Networking/Relationship building).

  • Ability to prioritize a high volume queue of work according to multiple factors and in partnership with teammates.

  • Ability to schedule/reschedule effectively over a long term period of time including, but not limited to case management, travel planning, partner engagement, etc.

  • Ability to accurately execute an intricate process within tight timelines.

  • Proficient with MS Outlook, Word and Excel

Desired Skills:

  • Paralegal certification.

  • 2+ years of default servicing experience resulting in a full understanding of financial products and product servicing.

  • 2+ years of legal experience creating pleadings, researching legal matters, extracting data from client records, and representing a company in legal settings.

  • Ability to work efficiently in Loansphere (BKFS), Mortgage Servicing Platform (MSP), and SharePoint

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0 -->

Job Description:

Line of Business Posting Description:

Reports directly to Business Control Manager over the Mortgage Resolution Witness Support (MRWS) Team. Appear at depositions, hearings, trials or other sworn court proceedings as an expert witness for the Bank. Must be well-groomed and should dress neatly out of respect for the court and the justice system. Attend mediations, settlement conferences, arbitrations, or ADRs as an authorized representative for the Bank or its investors. Extensive experience testifying in court; must have a disciplined, calm, and professional demeanor. Assist Site Managers, In-House Legal or Outside Counsel with strategizing case resolution based on outside counsel's recommendation. Reviews In-House Legal or Outside Counsel opinions and prepares summaries to Senior or Executive Management for analysis and decision. Reviews Settlement Agreements for accuracy in accordance with case facts and business objectives. Present case information and settlement proposals to Senior Management or Key Executives as required. Performs highest level of substantive legal or factual research as needed. Interacts with Outside Counsel and business unit clients with minimal supervision. Uses advanced skills developed through substantial default mortgage servicing and/or origination's experience and is a relied upon resource for complex matters. Holds authority to settle litigated matters up to documented thresholds.

Job Posting Description:

Legal Order and Case Resolution Operations manages and processes legal documents and court orders served on Bank of America including levies, garnishments, subpoenas, small claims, direct suits, actions, counterclaims, and class actions involving bank products like deposits, credit cards, and mortgage and vehicle loans.  The Representative team within LOCRO is responsible for appearing in-person and virtually during legal events such as hearings, depositions and mediations as representatives of Bank of America.  Each Mortgage Resolution Associate on the team: Travels anywhere in the United States for court appearances; overnight trips average 48 hours in length; notice for travel can be as little as 24 hours in advance. Collaboratively prepares for appearances to fully understand all legal documents and business records related to the case and to ensure valid evidence is presented by Bank of America. Accurately and professionally communicates Bank of America’s position in verbal and written formats consistent with the expectations of the legal system and settings. Negotiates settlements within pre-authorized limits in all legal settings. Independently manages a case load according to deadlines and deliverables dictated by the courts, federal/state law, or business procedures. Proactively builds and sustains internal/external partnerships and coalitions to better facilitate the accuracy and timeliness of all work. Collaborates with teammates to manage the entire portfolio of cases and balance workload across the team. Manages travel logistics and expenses within corporate guidelines

Required Skills:

  • Strong ability to analyze legal documents and apply procedures to accurately identify/execute needed action is required (Detailed diagnostic analysis and Troubleshooting problem solving).

  • Public speaking skills to deliver accurate and specific information in a legal setting and respond to questions/cross-examinations is required

  • Ability to build and maintain relationships within and outside the organization with people who are, or might someday be, instrumental in achieving work-related goals (Networking/Relationship building).

  • Ability to prioritize a high volume queue of work according to multiple factors and in partnership with teammates.

  • Ability to schedule/reschedule effectively over a long term period of time including, but not limited to case management, travel planning, partner engagement, etc.

  • Ability to accurately execute an intricate process within tight timelines.

  • Proficient with MS Outlook, Word and Excel

Desired Skills:

  • Paralegal certification.

  • 2+ years of default servicing experience resulting in a full understanding of financial products and product servicing.

  • 2+ years of legal experience creating pleadings, researching legal matters, extracting data from client records, and representing a company in legal settings.

  • Ability to work efficiently in Loansphere (BKFS), Mortgage Servicing Platform (MSP), and SharePoint

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:
Line of Business Posting Description:

Reports directly to Business Control Manager over the Mortgage Resolution Witness Support (MRWS) Team. Appear at depositions, hearings, trials or other sworn court proceedings as an expert witness for the Bank. Must be well-groomed and should dress neatly out of respect for the court and the justice system. Attend mediations, settlement conferences, arbitrations, or ADRs as an authorized representative for the Bank or its investors. Extensive experience testifying in court; must have a disciplined, calm, and professional demeanor. Assist Site Managers, In-House Legal or Outside Counsel with strategizing case resolution based on outside counsel's recommendation. Reviews In-House Legal or Outside Counsel opinions and prepares summaries to Senior or Executive Management for analysis and decision. Reviews Settlement Agreements for accuracy in accordance with case facts and business objectives. Present case information and settlement proposals to Senior Management or Key Executives as required. Performs highest level of substantive legal or factual research as needed. Interacts with Outside Counsel and business unit clients with minimal supervision. Uses advanced skills developed through substantial default mortgage servicing and/or origination's experience and is a relied upon resource for complex matters. Holds authority to settle litigated matters up to documented thresholds.

Job Posting Description:

Legal Order and Case Resolution Operations manages and processes legal documents and court orders served on Bank of America including levies, garnishments, subpoenas, small claims, direct suits, actions, counterclaims, and class actions involving bank products like deposits, credit cards, and mortgage and vehicle loans.  The Representative team within LOCRO is responsible for appearing in-person and virtually during legal events such as hearings, depositions and mediations as representatives of Bank of America.  Each Mortgage Resolution Associate on the team: Travels anywhere in the United States for court appearances; overnight trips average 48 hours in length; notice for travel can be as little as 24 hours in advance. Collaboratively prepares for appearances to fully understand all legal documents and business records related to the case and to ensure valid evidence is presented by Bank of America. Accurately and professionally communicates Bank of America’s position in verbal and written formats consistent with the expectations of the legal system and settings. Negotiates settlements within pre-authorized limits in all legal settings. Independently manages a case load according to deadlines and deliverables dictated by the courts, federal/state law, or business procedures. Proactively builds and sustains internal/external partnerships and coalitions to better facilitate the accuracy and timeliness of all work. Collaborates with teammates to manage the entire portfolio of cases and balance workload across the team. Manages travel logistics and expenses within corporate guidelines

Required Skills:

  • Strong ability to analyze legal documents and apply procedures to accurately identify/execute needed action is required (Detailed diagnostic analysis and Troubleshooting problem solving).

  • Public speaking skills to deliver accurate and specific information in a legal setting and respond to questions/cross-examinations is required

  • Ability to build and maintain relationships within and outside the organization with people who are, or might someday be, instrumental in achieving work-related goals (Networking/Relationship building).

  • Ability to prioritize a high volume queue of work according to multiple factors and in partnership with teammates.

  • Ability to schedule/reschedule effectively over a long term period of time including, but not limited to case management, travel planning, partner engagement, etc.

  • Ability to accurately execute an intricate process within tight timelines.

  • Proficient with MS Outlook, Word and Excel

Desired Skills:

  • Paralegal certification.

  • 2+ years of default servicing experience resulting in a full understanding of financial products and product servicing.

  • 2+ years of legal experience creating pleadings, researching legal matters, extracting data from client records, and representing a company in legal settings.

  • Ability to work efficiently in Loansphere (BKFS), Mortgage Servicing Platform (MSP), and SharePoint

Shift:

1st shift (United States of America)

Hours Per Week: 

40

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