Microsoft 365 – Senior Consultant

CohnReznick LLP
Published
February 20, 2021
Location
Atlanta, GA
Category
Job Type

Description

We are looking for a thoughtful, analytical, high energy, and detailed individual to join our digital transformation and collaboration team to deliver collaboration solutions based on Microsoft technology such as Office 365 with strong emphasis on SharePoint collaboration and digital workplace implementations. We need a self-driven engineer with a proven history of technical experience with Microsoft Office 365 deployments. You must be able to lead a consultative discussion for both premise and cloud-based solutions. Candidate must have the ability to install, configure, and resolve any issues in particular to Microsoft Office 365.

Your role will focus on:

  • Leading small and medium business customers in their digital transformation journey using Microsoft platforms such as Office 365, Power Platform, and other related technologies
  • Implement SharePoint-based collaboration solutions in Office365 and Power Platform
  • Implement modern intranet/extranet solutions based on Microsoft solution technology
  • Understand and employ best practices within Office 365 implementations
  • Helping SMB customers to create their migration strategy to Microsoft Office 365
  • Providing ongoing support to Microsoft Office 365 customers as needed
  • Interface with business users in a professional manner to understand their requirements and analyze requirements in order to plan and develop solutions
  • Analyzing and providing feedback on the deployment process and technology improvements.
  • Being responsive to customer needs, which may sometimes require outside-of-normal business hours or our on-call rotation

The ideal candidate will bring:

  • 4-year degree or the equivalent in work experience
  • 5+ years of customer support experience and 2+ years’ experience specific to deploying or supporting Microsoft Office 365 environment including collaboration solutions with SharePoint
  • A broad knowledge of Office 365 technical architecture, and a deep understanding of the Office 365 Admin Portal
  • An understanding of processes and methods to troubleshoot customer issues and improve the customer experience
  • High attention to detail with the ability to understand complex workflow systems
  • The ability to communicate effectively with small and medium business customers, both verbally and in writing
  • A proven ability to handle difficult and time constraint situations in a team lead position
  • IT administrative working knowledge in: Office 365, Active Directory, Operating Systems, Networking, Personal Computing Devices
  • Experience providing technical support directly to customers with a high level of customer service and a high degree of customer satisfaction
  • Self-driven Engineer with proven history of technical experience with Microsoft Office 365 deployments
  • Proven history of demonstrated technical skills and leadership
  • Capability to work well with other engineers in a knowledge sharing environment.
  • Strong problem-solving ability ranging from conceptualization to implementation

Leadership skills

  • Ability to become a trusted Subject Matter Expert (SME) within assigned client environments
  • Strive for continued growth and maturity of technical and soft skills
  • Able to respond promptly, communicate, and follow-up with client requests and/or incidents
  • Excellent written and oral communication skills
  • Ability to prioritize among multiple tasks and organizations
  • Ability to understand and focus on business needs first when designing or implementing a technology solution
  • Responsible for an in-depth understanding of what business your clients are in and how they function

Collaboration specific knowledge:

  • Understanding in collaboration space nomenclature
  • Knowledge of modern SharePoint Online and it’s benefits over classic SharePoint Online
  • Strong hands-on deployment, migration, and support of SharePoint (2010/2013/2016/2019) and SharePoint Online
  • SharePoint Designer workflows
  • Experience deploying and configuring intranet solutions in SPO and/or on premise
  • Hands on development experience with Power Apps/ Power Automate / Flow

Exchange specific knowledge:

  • Strong technical background, experience with, and understanding of, mail transport fundamentals (POP/IMAP/SMTP), as well as networking fundamentals. Includes, but not limited to: knowledge of DNS, Message Trace Tools, MX and SPF Records, Block Lists, SPAM, Email Filtering and Virus Protection.
  • Experience with configuring mail clients (Outlook or other)
  • Basic understanding of Active Directory
  • Basic understanding of Microsoft Exchange server or other mail systems

Certifications:

  • Office 365 certification(s)
  • Experience in Microsoft O365, Exchange, Teams and SharePoint certifications is considered a plus

Your CR Advantage:

  • Competitive salary and benefits
  • 401k Match
  • Profit Sharing
  • Discretionary annual bonuses and spot bonuses
  • 25 days of Paid Time Off + 10 Holidays + 5 early closing days
  • Professional Development
  • Guided career path
  • Designated L&D team
  • Career Coach
  • Education reimbursement
  • CPA bonus plan
  • Resources of a national firm
  • Work-life Perks
  • Flexible work arrangements
  • DressSmart Policy – dress for your day!
  • Free on-site gym

Learn more

www.cohnreznick.com

Connect with us

www.linkedin.com/company/cohnreznick-llp

www.facebook.com/cohnreznick

CohnReznick is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, clients, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.  For more information, please see Equal Employment Opportunity Posters

Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities

Employment is subject to verification of pre-screening tests, which may include background check and credit check

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at [Click Here to Email Your Resumé] Please note: This email address is reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses.

#LI-KN1 #CB #GD

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