Licensed Healthcare Agent-Florida

Alluvion Staffing
September 5, 2020
Jacksonville, FL
Job Type


Alluvion Staffing is currently hiring for Licensed Healthcare Agents. This position is FULLY REMOTE (Work From Home). Equipment will be provided by the employer. We are looking for someone who is passionate, and eager to make a positive impact with someone's health journey. In this temporary role you will enjoy challenging yourself to assist individuals with identifying the best health insurance product to meet their individual needs in a call center environment. You will provide a consultative sales experience that will focus on improving the health care of our current and future members. You will work with the customer to create solutions and ensures a smooth sales process while achieving sales goals. Calls will be primarily in-bound with the goal of enrolling the customer into a health plan. Outbound calls will also be required to follow up and close the sale or support marketing campaigns to convert leads into sales opportunities.

Essential Functions
Sales (80%)
• Present and explain recommended product solutions, including benefits, features, company services, operation processes; present alternatives as appropriate
• Generate customer sales via qualified inbound calls/outbound opportunities based off client expectations
• Identify and cross-sell prospects on various product offerings
• Respond to customer inquiries regarding product offerings
• Deliver a best-in-class customer experience through a knowledgeable, positive, professional interaction
• Help customer select appropriate health solutions by identifying and overcoming buying obstacles
• Drive growth by exceeding sales goals and objectives
• Exceed all company and client driven metrics for sales revenue, retention rates, and service level expectations

Compliance (20%)
• Strive to resolve customer issues on the first call and log all information
• Follows compliant sales scripts, and compliance procedures
• Researches and resolves disputes and problems within established guidelines
• Completes, processes and maintains applicable paperwork and records
• Facilitates correct application process

Required Qualifications
• Self-Directed and Goal Oriented with a focus on achieving sales success
• Effective Written and Verbal Communication Skills
• Ability to build trust and rapport with customers
• Proficient typing skills, and the ability to navigate technology systems, including web sites, e-mail
• Experience with listening and relating key information to comparable selling situations to apply appropriate responses and actions
• Ability to be flexible with role needs and changes
• Comfortable with receiving feedback and direction
• Ambitious and curious to succeed in role

Required Education:
High School Diploma or GED
Required Licenses and Certifications:
2-40 or 2-15 License (Florida) or state equivalent health insurance license
Successfully complete assigned product training
Successfully complete required background screening and fingerprinting required for this role

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