Analyst - Business Support II
Job Description: This is a 100% Remote role, they can be located anywhere in the Nation, however, would be required to work East Coast hours and be on 8:30 am EST calls daily.
Learning Technology and Operations is looking for a detail-oriented individual that has a learning mindset and isnt scared of asking questions to fill the role of LMS Specialist. The LMS Specialist partners with Enterprise Learning and Development to fulfill their GuideWell Learning (GWL) requests, administers all aspects of GWL, and is responsible for troubleshooting GWL-related issues to resolution.
Create activities in GWL using the GWL Admin Guide
Set up GWL activities based on specifications from the GWL Request Form
Build Level 2 assessments in GWL to support learning activities
Maintain compliance activities and assignments (updates, versions, assignments, notifications, etc.)
Manage dynamic learning assignments and organizations
Monitor the GWL inbox and respond to GWL-related issues
Troubleshoot GWL-related issues to resolution and escalate as needed
Contribute to shared knowledge management by updating the GWL Admin Guide
Extremely organized and detail-oriented
Exceptional communication skills both verbal and written; Comfortable speaking in front of small or large groups
Demonstrates a willingness and aptitude to learn new tasks and adapt to change
Ability to handle confidential matters with integrity and confidentiality
Exhibit strong self-management, critical thinking and interpersonal skills
Ability to learn new processes rapidly
Good computer skills (PowerPoint, Word, Excel)
Apply independent judgment, discretion and initiative to address problems and develop solutions
Work individually and as a part of a team
Display strong customer service skills
Must have some HRIS experience. Cornerstone, Successfactors, or similar are preferred.
Minimum high school diploma or equivalent is required, bachelor in related field preferred
Minimum 2 years experience administering a HR-related system required; experience with Learning Management System (LMS) preferred.
Minimum 2 years experience providing technical support for a HR-related system; experience with LMS preferred. SumT is a huge plus.
This is a 100% Remote role, they can be located anywhere in the Nation, however, would be required to work East Coast hours and be on 8:30 am EST calls daily.
There is a high likelihood of extension and/or conversion to FTE.
Contract to perm for the right candidate.
Experis is an Equal Opportunity Employer (EOE/AA)