Information Technology Operations Supervisor

Insight Global
Published
June 18, 2022
Location
Jacksonville, FL
Category
Job Type

Description

Principal Duties & Responsibilities:

  • Supervises the building, training and mentoring a group of technical administrators to support multi-tiered environments for a 24 hours by 365 Days a year support
  • Develop and grow employees through effective coaching and feedback
  • Manage contractor day to day work
  • Ensures that the team’s overall quality levels (quality of product or department work) and on-time delivery schedules are maintained.
  • Inspects production/department work to verify conformance to specifications and directs any adjustments as needed.
  • SOX controls, server images and subsequent processes compliance
  • Identification of operational bottlenecks, performance and security issues.
  • Identification of gaps in the core platform will need to be remediated, where you and your team will provide direction for design and implementation to the RUN teams
  • Ensuring monitoring, alerting and reporting of the various platforms infrastructure environments with an eye on improving the landscapes with new methodologies and engagements
  • Manage team scheduling of resources
  • Upgrade and patch management across the multiple applications and platform
  • Articulating plans and action items to peers and leaders across the Enterprise Services teams in many cross-functional planning and implemenations
  • Lead/Facilitate incident problem resolution including critical event team lead role

Preferred Education & Experience:

  • Experience in server and storage technology
  • Experience in networking and client platform technologies
  • Experience in IT Service Management frameworks and/or DevOps frameworks
  • Proven ability to multi-task between technology and teams
  • Build team member individual development
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