Position Type :
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Commerce/Business
Travel Percentage :
GENERAL DUTIES & RESPONSIBILITIES
u2022 Facilitates weekly status meetings working through issue management and resolution. Maintains status reports, issue and action logs, project plans and documentation.
u2022 Performs all set-up parameters to enable production environment.
u2022 Processes change requests, i.e., enable firewalls, sub applications, etc.
u2022 Sets up security and product parameters, third party integration requirements, etc.
u2022 Manages technical activities.
u2022 Facilitates technical questionnaire, manages challenges and issues.
u2022 Facilitates technical call, managing all LAN, hardware peripherals supporting product.
u2022 Facilitates master plan for all PC/workstation validation.
u2022 Builds, authors and configures all application requirements including form integration.
u2022 Tests all authoring modification, including third-party integration.
u2022 Ensures all database distribution is facilitated and validated with every activity during the implementation-conversion process.
u2022 Facilitates and manages project milestones.
u2022 Product definition, gathers business requirements and translates to configuration development and scope.
u2022 Application acceptance, validate, modify and test configuration work and business workflow requirements.
u2022 Trains the trainers - facilitates product specific training and ensures trainers incorporate processes and procedures as designated.
u2022 Develops and facilitates execution of configured software with production data to include transaction processing and balancing.
u2022 Provides implementation-conversion support - develops and manages master conversion plan for implementation from a readiness to full production environment.
u2022 Documents client turnover support for all database configuration to both the client and internal support.
u2022 Other related duties assigned as needed.
Bachelor's degree in business or a related field or the equivalent combination of education, training, or work experience.
GENERAL KNOWLEDGE, SKILLS & ABILITIES
u2022 Communicates ideas both verbally and in written form in a clear, concise and professional manner
u2022 Requires good working knowledge of FIS systems as well as the industries in which FIS competes for business
u2022 Ability to understand and apply concepts
u2022 Ability to handle project commensurate with job expectations
u2022 Ability to analyze and solve problems using learned techniques and tools
u2022 Requires human relations, negotiation and documentation skills
u2022 Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
u2022 Flexibility, versatility, dependability
FIS JOB LEVEL DESCRIPTION
Career level professional role requiring high skill with extensive proficiency. Works independently with only administrative supervision and the ability to overcome major obstacles and recognize early when issues should be escalated or a senior peer needs to be consulted. Wide latitude for independent judgment and is expected to provide guidance and cross-training to others. Effectively communicates with all levels of technical and non-technical personnel. Ability to negotiate complex processes and issues with others. Exhibits a detailed knowledge of specific applications and has profited from individual projects and various learning experiences to build up an ever-growing knowledge base of the system. Provides new and innovative alternative solutions to system challenges and brainstorms alternatives to a given problem. Contributes to the development, documentation and implementation of standards or guidelines.
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.