Location: Jacksonville, FL
Duration: 6 months
The Life Event Services (LES) Consultant is responsible for delivering COVID-19 event support to managers and employees of client through a variety of channels which may include telephone and email. Role can require case writing in which the resource would be responsible for outlining a case previously completed. This case would then be presented to the executive team, therefore attention to detail is crucial.
Role can also require benefits administration. This position would follow up with contractors and full time employees affected by COVID-19 to ensure solutions and support are being provided.
The role requires consultants to:
Use sound judgment to mitigate risk and evaluate information received to form fact-based decisions, solve problems and make formal recommendations in a time sensitive environment. Multi-task with ease as the LES Consultant manages multiple cases simultaneously while prioritizing the most urgent needs. Provide superb customer care; convey empathy, patience and listening skills. Escalate as appropriate within team leadership structure and processes. Thoroughly and completely document cases in case management tool. Exemplify the Client Core Values in each and every interaction with team, clients and stakeholders.
Generally, the work routine occurs during normal business hours. However, this role requires working outside normal business hours on weekends and nights on a rotational basis, or as needed during an event.