Healthcare Customer Service Representative

Alluvion Staffing
Published
August 15, 2019
Location
Jacksonville, FL
Category
Job Type

Description

Alluvion Staffing is currently seeking a Customer Service Representative with Healthcare experience for a contract-to-hire opportunity with a leading healthcare organization.  In this role you will perform the following duties:

Must be open and available to work evenings, and at least 1 weekend day per week. 

Job functions:

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
    resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

Requirements:

  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • High school diploma or equivalent; college degree preferred
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