Healthcare Customer Service Representative

The CSI Companies
September 12, 2020
Jacksonville, FL
Job Type


As a Healthcare Customer Service Representative, you’ll be responsible for successfully managing a number of inbound and outbound calls. This will include following communication scripts, handling different topics, and acting as a liaison between our company and its customers. In addition, you will evaluate patient documents to ensure appropriate information for billing purposes.


• Handle patients, referral sources, and administrative department inquiries

• Communicate with insurance companies and/or prior authorization requests

• Enter patient information into a customer information system

• Ensure customer satisfaction by assisting them with their concerns

• Serve as a backup when other employees are absent

• Make decisions as needed off-hours or without supervision to ensure supply of product to customers

• Develop knowledge of customer needs and trends to improve customer satisfaction and loyalty

• Become educated in qualifications of multiple insurances to ensure clean order intake


• High School Diploma or GED, some college

• Minimum 1 year of outbound/inbound calling experience in a call center, medical office/clinic or institutional setting

• Excellent customer service and problem-solving skills

• Commitment to patiently solving customer issues

• Ability to convey a positive and professional image to customers and employees

• Ability to maintain composure in high pressure situations

• Ability to prioritize and multitask

• Home care/healthcare background

Through this full-time Customer Service Representative role, you’ll gain satisfaction in knowing that you’ve helped patients and customers solve their problems. Interested? Apply today!

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